“I made a purchase in March of 2022. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Even worse than this, I cannot get straight answer from the salesperson. It is unacceptable the way Arhaus treats their paying customers. I have been going back and forth with them for months and they dodge fixing the issue each and every time. It is always a broken promise. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Deceptive!! :(”
“Delivery is horrible. We bought a couch from Arhaus because we were told it would only be 2 weeks to get it in. It did only take two weeks to get to the warehouse and then it took another two weeks to schedule the delivery. The day it was to be delivered they never showed up and to top it off they didn’t even call. I had to call them the next day and now they are telling me another two weeks. Every single piece of furniture I have purchased from them has taken over a month for delivery. Now we have nothing to sit on because we hauled are old stuff away the day they were suppose to bring the new couch. They need better management of their delivery dept.”
“This was a disaster from the very beginning. Not only did they deliver the wrong sofa and sectional, but failed to give us the credit they promised us.
The warranty center that covers the fabric as a scam. The app is very confusing and if you don’t read the fine print in the actual contract, you will never get your damages fixed they will deny your claim. So basically you’re paying for nothing.”
“At these prices, you’d be forgiven for assuming quality.
We bought a sectional couch, a dining room table, and 10 dining room chairs from Arhaus, all in one purchase. Enough for them to take us seriously. Oh, and we upgraded to the ‘performance’ fabric and purchased the warranty.
Within 2 days of receiving our couch, our dog jumped on it with muddy paws. We couldn’t get the stain out, so we filed a claim. It was denied. They called it normal wear and tear. We went back to the store. They sympathized but told us to keep fighting and wished us good luck. We made a stink and they finally agreed to have it professionally cleaned. The stains got bigger. They ignored us for weeks and then, after we complained as much as possible, they finally agreed to replace the couch. When the new couch arrived, it had tears in it from (presumably) box cutters. We notified them of this and they ignored us. We finally gave up and just positioned the couch so people can’t see the cuts in the fabric.
Their performance fabric is junk. The warranty service is a scam. And their customer service is abysmal. There are better places to spend your money.”
“I paid them a lot of money and a lot of interest, unfortunately the original check for over $28,000 was lost in the mail to pay off the account, resent another check and explained the dilemma and they still charged me an additional $1000.00 in interest.... bad customer relations.... get a personal loan....”
“We’ve enjoyed the Arhaus furniture that we have purchased in the past, but their customer service is terrible. We purchased a bed in May 2022, and we were told to expect in 16 weeks…OK, after 18 weeks we called and were told it would be another 12 weeks…Hmm, called again and were told looks like April of 2023 delivery, no explanation, no apology and no ASSURANCE that April was a lock! Cancelled order and will never shop here again! FYI the bed is still show as ‘in stock’ / 5 week delivery”
“This business is a joke. Zero accountability, zero customer service. No one cares or takes accountability. Inept and arrogant. No other business would treat its customers with such disregard. But they will tell you they have a concierge… yeah right. Obviously concierge doesn’t know how to measure and really has no interest in getting a problem resolved. Store manager apparently has no influence or input on their “concierge “ again what a joke. No interest that the couch you purchased has a cushion insert that’s pretty much collapsed. I think I’m nearing a year for replacement.
Go elsewhere for furniture.
Skip the arrogance, save some money and shop where they actually believe in quality and customer service.”
“Be W A R E: ARHAUS Quality is at Best just better than Bob's Furniture ! Try Basset or Stickley, they are reliable and have honest managers / sales. The Consierge help is HORRIBLE, reminder delivery can be 10 -14 months, but they will quote delivery 3 months,”
