I called to replace a bench that cracked. They were great on the phone. I went to the store and was basically ignored. I ordered furniture from Ethan Allen and while moving the dining room furniture that's less than two years old I noticed a tag the said made in China. They told me that the furniture was made in North Carolina. I will never purchase furniture from them again. I'm using as a very expensive Lego table in the basement. Additionally, I didn't bother them that my cocktail table less than two years old has rips already. The quality is just awful on the items I purchased.