I had a great experience with Arhaus a few years ago, but this latest purchase has been an absolute disaster from start to (hopefully soon) finish. The first salesperson I worked with was disorganized and difficult to follow, which made the process frustrating right out of the gate. When I asked for a different sales rep, the next one seemed more interested in pushing the sale through than actually helping me. I was told the couch would be delivered in 6–8 weeks. That timeline came and went with no update. I had to call the store myself, only to be told there was another 4-week delay. Not once did anyone proactively reach out. Trying to get help through Arhaus concierge was equally disappointing. Despite claiming a 48-hour response time, it routinely took a week or more to get even a basic reply—if they responded at all. By week 12, I still hadn’t heard anything. I had to call again, only to find out there was yet another delay. Only after that call did customer service finally respond and offer less than a 10% reimbursement—as if that makes up for the complete lack of service and accountability. Weeks later, I checked the order status myself and found it had moved into delivery prep. No email. No phone call. Nothing. Just another task for me to chase down. I had to call and pay the delivery balance, and now I’m waiting again for a scheduling call. At this point, I have zero confidence that I’ll receive my furniture within the next two weeks. If it does finally show up, that will make it a full 16 weeks—twice the delivery window I was promised. This experience has been marked by poor communication, broken promises, and customer service that borders on non-existent. Arhaus has clearly lost sight of what it means to support customers post-sale. I won’t be shopping here again, and I’ll actively discourage others from doing so.