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MountainGal
Got the Acacius 62" coffee table. Regular price $7200. I got it 30% off. They delivered 3 different coffee tables to our house. Each one was successively worse. The first table delivered (we kept as a loaner) had the wood part of the top so rough it gave you splinters if you ran your hand across the top. There were gouges across the top and a chip off the wood on one end at the top of the table. They sent two more tables. Both had pretty big black marks on the wood that would not wipe off. One had a dent and some "bubbles" on the metal on the table top. There is obviously no quality control. The Arhaus warehouse must not unwrap or inspect these tables sent to them from Mexico where they are made. In my opinion, they are sending garbage out to their customers. The same table that we saw in two different Arhaus stores had wood as smooth as silk, did not give you splinters and had no dents and bubbles on the metal top. The only up side; their customer service was excellent. But I wonder how much of that had to do with the fact that my interior designer ordered the piece, not me. Customer service is the only reason they got 2 stars. I would give 1 "minus" stars for the table. The design is awesome. The execution is horrendous. They finally gave me a sizable discount that will cover the cost of a woodworker sanding the wood top of table number 1 and sealing it. Beware; Expensive and not like the ones in their stores. Quality of the wood is horrible.
3 weeks ago
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Arhaus has a 1.5 average rating from 121 reviews