I bought a bed from this company, after a few of months all sides of the bed started creaking and the frame broke on one side. I contacted them on the phone on many occasions but no-one helped me and told me to send an email. I sent many emails back and forth to the owner of the company, Darren, and included videos and photos of the problem which they requested, and finally they replied saying it isn't part of the warranty, but they will provide me with a replacement of one of the damaged sides. After 3 months of emails back and forth, they had just stopped replying to me and no part was received. The beds on the website are always "half price" with a code, at all times. The beds are cheap quality and there is no warranty what-so-ever. There is no customer service and I don't believe the positive reviews are genuine. Just pay a bit more and get a decent bed otherwise you will have to replace it in a couple of months! Do not bother contacting them, they wont keep their promises and waste your time.