Joseph F
Where to start? We ordered our bed on the 20th of June and picked a delivery date (which wasn’t the earliest available at the time) of the 27th of JULY. All seemed well, our bed had 2 parts stating ‘ready to be picked’ (see pics). And the last item, the ‘side rails’ stated that they were ‘in production’. The problems started about a week ago. I received a random email saying that our delivery date had changed. But I hadn’t requested or asked for it to be. So I went on the website and changed it back to the 27th. A couple days went past and I get the same email. Stating a different delivery date. So I changed it once again. Fine. Again about 3 days ago we received another email, saying that it’s been changed once again. This time I was unable to change the delivery date back to the 27th. I had specifically booked this date as I was off work. I am a key worker so cannot get time off with the click of a finger, like some people. So I emailed customer service and was told the earliest I will receive my bed will be the 2nd of August. So I tried to change it to that on the website. But the website will not accept it and is now stating 7th (see pics). Frustrating. After back and forward emails, I am being told that a bed I ordered (MID JUNE), won’t arrive till MID AUGUST?! Due to COVID-19. I’m sorry but what a ridiculous excuse. I understand things are taking longer than usual but this is beyond a joke now. I also have just checked and now, the items that were ‘ready to be picked’ state that they are ‘in production’?! What is that all about? (See pics) We picked the date too because we are moving into a new property and do not have a bed to sleep in now! I feel betrayed, let down. I had heard good things about this company but will never use them again if this can’t be resolved and they sort their stuff out and deliver my bed by the planned date of 27th July. I have also just put the exact bed details into the system on their website and are now being told on there, that the earliest the bed can be delivered is the 3rd Aug?! So I have to wait for mine till the 7th, but someone ordering now can have it earlier? (See pics) WHAT IS GOING ON? Arista living you are making, what is already an extremely stressful time, 10x worse that I can ever imagine it getting!! DEFINITELY DO NOT RECOMMEND BUYING FROM HERE RIGHT NOW. You’ll be told false promises.
3 years ago
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Arista living has a 4.1 average rating from 167 reviews

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