One star choice as there's no 0's that Arriva and their app deserve. The most lousy, useless cowboy company where buses are just cancelled as they wish and when they wish to do so. No apologies,  no valid reasons and they don't even let the passengers know. So basically you could be standing for hours as they silly useless app shows that everything is fine and all buses are running as normal, then bang, it suddenly disappears of radar, same thing with the next and so on. Especially in winter when people are freezing and just want to get home,  especially after a 10 or 12 hour shift. Women on the Eastmoor route have to mostly walk in the dark and cold as after 6pm its even worse. They've got to brave the dark streets from the bus station all the way to Eastmoor in the risk of being attacked on these unlit and unsafe streets. Whats happening? Since the Covid outbreak its just unfounded lies and excuses from Arriva. This would have never been tolerated in most countries. Arriva should not be allowed to operate such a terrible service.