“Arriva in North Wales: Utterly useless - unreliable, no information anywhere about what is going on. If I could give zero stars, I would do just that.”
“Again today in Stevenage an Arriva bus driver bullied a disabled passenger. Last week it was a very old man who was taking too long to get his bus pass out, he told him to hurry up or get off, I always speak up but I,m usually told I won't be on his bus again. Also I,ve noticed it's usually woman they bully, shame on Arriva for employing such horrible human beings.”
“Worst bus ever i am an 11 year old writing on my parents account , and when going back home from school (first day of secondary) they refused me .
What a shame arriva. Your bus drivers are horrible the are so non -chalan about the job and don't even care about helping . Arrival do me a favour and stop your company if you don't want to give jobs to kind people or people who may look kind and act kind but are not.”
“Michael James!! What a delight 😊 its such a breath of fresh air to have you on the bus no 12 from rhyl to llandudno! Made my day and I bet everyone else felt it too 🥰
Thank you x”
“Shrewsbury number 20 bus.
Excellent service. All the drivers are first class but Amy stands out with her happy cheerful manner and is so helpful in every way.
She is so popular with all the passengers and what a wonderful surprise it was last Xmas to give a small card to her passengers, she is a star asset for the company . Ken and Sandra Miles”
“What is wrong with the culture of this company ???? happens every other day, this morning our bus the x7 which services rural communities did its usual, watched me running down the road as it pulled up to let people on waited for me to just get to the door then shuts the door and refuses to look at me and drives off......
what are you teaching your drivers, these buses turn up whenever and do not stick to the shedule and times you post on your own app!!!
I wonder how many jobs you have cost people who live in these rural communities, and rely on a standard bus service over the years, train your staff properly and start to provide the service they are meant to be providing.”
“What am I paying money for if the situation is the same every day, the bus doesn't arrive exactly on schedule, but leaves whenever it feels like it?
every day the same problem with these buses
Why do I have to pay for such a service?
No, these buses are not running properly, there is no order on these buses, they are really fed up with it.”
“What am I paying money for if the situation is the same every day, the bus doesn't arrive exactly on schedule, but leaves whenever it feels like it?
every day the same problem with these buses
Why do I have to pay for such a service?
No, these buses are not running properly, there is no order on these buses, they are really fed up with it.”
“I am sick to death of arriva cancelling virtually every bus I try to get!! There are now dozens of occasions where I have had to wait over an hour in the freezing cold for a bus I was early for. They are an absolute joke, how is anyone supposed to use public transport when it is so awful??”
“Route 480, amazing and well run route, puts shame to the A,B & C bus services in Dartford. Clean buses, polite drivers and 95% on time. Fasttrack could learn something from this route. Keep it up guys.”
“The service 141 from Castleford to Leeds drove by 4 minutes earlier than it was supposed to, thankfully I was there early, the woman driving the bus saw me signalling to stop while I was at the bus stop, she smiled, and drove away. The bus was arranged to come to Wood Street Castleford at 14:46.”
