“One star choice as there's no 0's that Arriva and their app deserve. The most lousy, useless cowboy company where buses are just cancelled as they wish and when they wish to do so. No apologies, no valid reasons and they don't even let the passengers know. So basically you could be standing for hours as they silly useless app shows that everything is fine and all buses are running as normal, then bang, it suddenly disappears of radar, same thing with the next and so on. Especially in winter when people are freezing and just want to get home, especially after a 10 or 12 hour shift. Women on the Eastmoor route have to mostly walk in the dark and cold as after 6pm its even worse. They've got to brave the dark streets from the bus station all the way to Eastmoor in the risk of being attacked on these unlit and unsafe streets. Whats happening? Since the Covid outbreak its just unfounded lies and excuses from Arriva. This would have never been tolerated in most countries.
Arriva should not be allowed to operate such a terrible service.”
“I worked for Arriva in 2019 as an Agency Driver and spoke to passengers who have been using the company for years in Milton Keynes.
They told me that the service has been poor for years.
There is no organisation by the management and there a culture of Racism at the Milton Keynes Depot.
During 2020/2021 I have distinctly noticed the number of Male White drivers who drive the Arriva Buses in Milton Keynes compared to none white Drivers.
Whilst I do not blame the white drivers for this Racial Discrimination, it comes as no surprise to me because during my short service at Milton Keynes I was racially abused by a current driver.
The same driver caused a Road Traffic Accident in August 2019 in the Walnut Tree area of Milton Keynes. I was told a year later that the driver in question has a history of depression and had been taking anti depressants.
In my next job I was to by a colleague who regularly uses Arriva that he has seen some Milton Keynes Arriva Drivers blatantly driver past non-white People who have been waiting for a Bus in Milton Keynes.
The Public deserve better than this because it is clearly obvious that the Management at Arriva are Discriminating against non-white people who apply to become Drivers at Arriva.”
“Not very reliable at times when you need them. The ride can be bumpy or annoying at times especially if your tired and want to take a nap during your ride. But each bus has WI-FI built in it which can ease your boredom. The only thing this company is missing is USB ports for chargers. If USB ports were put on buses, it would help a lot of people with their daily life's.”
“The drivers on the whole are ok and good at their job however the bus reliability is awful. Long waits for certain buses, and none in my area after a certain time @ night. Average service.”
“DISGUSTING BEHAVIOUR
I have now e-mailed over half a dozen times & spoken to a number of people who have all gone out of their way to make life difficult
All I wanted was the name / address / contact number for their vehicle insurers
Looks like I will have to contact the Police as Arriva refuse to provide basic information
It's not liker they aren't experts in this area as the number of vehicles they hit is huge”
