“My Children use the No 4 bus service from Holyhead to Bryngwran on a regular basis. Here’s a few of the issues we’ve encountered using Arriva……
1. My children were significantly short changed out of their pocket money by a driver who told them “You’ll just have to be out of pocket”. No IOU, No explanation as to why he didn’t have change or if there was a way to claim it back! It now transpires, after speaking with customer services that you’re expected to collect the change that wasn’t given from some depot somewhere!!!!!….Frankly disgusting!!
2. My children were waiting for the bus in Holyhead to travel home at 21:00. The bus driver didn’t open the doors and didn’t explain that he was on some sort of break and wouldn’t be collecting them from that stop but would be collecting at another stop less than 200 yards away!! Once again…. Disgusting!!
3. My Children now use the Arriva App where they purchase a ticket (post short changing). However this has presented another issue. Once the ticket is activated it cannot be refunded…… the problem is when Arriva CANCEL BUSSES your money is wasted. I had to Taxi my children home at significant cost. Very, very annoying!!
Basically Arriva customer services don’t give a damn about making amends! You’ll just go around and around in circles with them!
Personally I’d avoid using any Arriva service across the country!!”
“Buses never arrive on time. Services are cancelled without notice or explanation. The app is totally useless, when looking for a timetable it usually can't even find the service. Unlike Go North East they have no live update of where buses actually are. They probably don't dare it would show just how terrible their service 6.”
“0 stars if possible.
They say buses will show up- but they don't. I like to appear early at my destinations and not wait for a century for 1 to appear.”
“I only gave 1 star so I could write a review.
hopeless, rude and cancelled, are the three words I'd use to describe this company, how have they managed to keep the contract is beyond me!
late for work practically every day, buses cancelled with no warning
would this be allowed in other countries? no so why here? it takes me generally 4 hours to gp three miles!”
“We asked if he could wait for 2 minutes and he said no and then at Watford junction he stopped for a old Lady and he could not have done it for us so if this happens a agin on the 328 with the training drive so I will sue you next time if it happens and agin so don’t let it happen a agin”
“Bus 31 Luton to Dunstable is a shame! Do they even have a schedule anymore? Everyday I'm in the station hoping they would turn up at least one of them, so I can get home. They simply don't show up. Absolutely ridiculous.”
“I just stopped to allow and older person to cross a busy road near Stantonbury as did someone on the opposite side but the number 7 felt the need to keep blasting his horn until the lady had passed what a tosser needs to be sacked what ever happened to respecting our elders”
“Pick up at 6.35am in North Road, not many people on the bus, less than 5 people on the bus, the driver literally stopped few times because he said he’s early and by the time arrived in Durham, it’s 7.56am. Is this considered late or early? 8 of of 10 usually they don’t arrive on time, people in the bus at this time usually go to work, rushing to work!”
“I'm a Foster carer and used buses many years absolute useless not turning up all the time kids stood waiting a disgrace old people disabled let down well stopped using public transport useless”
“This is a bad company ever!they never respect the timetables, they cancelled many routes without previous or after information to people who are waiting in raining or colds days!!!No respect to clients!!! And some road names you can find on the app( for example; Barrosa Way-White house).
You can plan your routine to work or even to drop kids at school , because you don't know if the transport is gonna work. the drivers are very very rude! when you ask for some information, they answer you with arrogant posture, and never look at the client's face! I would like to know how it can be possible????”
“Please remove the time table and number 7 sticker from the Derby Town Centre bus stop as it would appear it now goes from St. Peters Street. I'm now running 20 minutes late.”
“Rude rude man! Driver one ignored me when I asked him a question as this was the first time I had been on that particular bus route. The driver then raised his voice at me after I told him he did stop when I pressed the button. Shouted at me and accused me of lying. It is disgusting the way these bus drivers treat individuals. Absolutely disgusting. Clearly no further training is given to these drivers. Arriva should be embarrassed as this is not the first time I have treated poorly.”
“No zero star option available thus 1 star.
Stay away from Arriva direct debit tickets especially Employer Travel Club scheme. Arriva have discriminatory system against such tickets. In the terms and condtions they reserve the right to refuse refund for such tickets. I've enrolled into another arriva scheme by my employer and neither them nor arriva provided any terms and conditions or informed me that direct debit payments are not required at all for a smart card tickets. I was sure that some nominal payments would be taken for the new scheme tickets as I had been told by my employer previously not to cancel because the payment would be adjusted and it did. But with the smart card scheme I've received a free bus pass and as a result of lack of information, my uncancelled direct debit went throught. They refuse any refund. I ended up paying almost £56 for a monthly saver and a free pass covering the same month and expiring in the next few months!
On top of that I phoned arriva customer services and quoted the question from their website if my DD paper monthly ticket can be returned for a refund. They confirmed and said to post it to them. I did it. Then I get an email from another arriva dept asking why I posted it to them as they had refused a refund. I answered that CS advised me to do so. They said they would post it in that night's post back to me. It has taken them 5 working day with 1st class royal mail! But actually they never did until I complained that I didnt receive my ticket and three days after I got it. The thing is it expires in 5 days from the date I got it. They have wasted two weekends of my ticket validity due to their incompetency and misinformation and I couldn't even take my kids free of charge on bus over the two weekends as the ticket enables me to. Only one weekend left. They are pathetic and inconsiderate. No timely replies either as they ignored my emails for several days from the begining of the matter. Better to use different bus operators and DO NOT GET INVOLVED IN ARRIVA DIRECT DEBIT TICKETS!!!!”
“I'm going pass arriva "two stars" the reason are as listed..
1. They've not bothered changing the times.
2. They never listen to the customers.
3. They are always late and out of service.
4. They can be rude and unhappy.
5. They never show up on time at all.
6. They never understand what you tell them.
I can go on for a whole list of things, but I'm more than absolutely capable of running a service way better that *Arriva* ever could...
"So here is a few things on my mind that they should actually take interest in..... (BUT WE THE PEOPLE KNOW THEY NEVER WILL)
1. Hire driver's that would like a permanent job.
2. Try and get shot of the ones who make the company look bad.
3. Rearrange all service's and make them come before traffic and after traffic times.
5. Move the busses from the railway station so they don't sit in heavy traffic after *4PM*
6. Stop blaming traffic at 06:00 in the morning when there is absolutely no traffic! (Only at Magna Park MK17 traffic)
7. Train all drivers and make sure they know the MK roads and the directions.
So yeah people it's absolutely not that hard is it? That's what I would actually do. But I never get a chance/job because they keep rejecting my application! 🤣🤣🤣 And the reason being is because they know I can do a job better....”
“Your drivers are behaving pathetic attitude with customers. They dont stop the bus and just ignore the passengers, i spend 14 pounds to reach home because your driver just ignored me and did not stop the f77 bus in bletchley. I tried to give him the signal and after looking at me he just ignored and did not bother to stop the bus.”
“It's not a bad experience,it's more about the miserable,bored looking ,non speaking , total disregard for passengers, drivers that you employ, I honestly believe 90%of the ones driving Derby arriva buses are incapable of any type of speaking!”
“In Seaton deleval + Cramlington and many other areas where only arriva buses go, all the bus stops are missing the bus numbers and stop information. Literally nothing but a sign saying bus stop.
Pathetically poor customer care.”
