justdoityourself
An altogether nasty, drawn out and irritating experience for me. Arrow will spam your credit card with activity. Some vendors will perform an authorization and then charge again a little later, cancelling the authorization. This is sub-optimal enough for people watching credit card activity and credit line, but is easy to spot with two charges of the same amount. Arrow goes above and beyond and subdivides the order for their own convenience and charges a spam of un-intuitive amounts spread across an un-intuitive timeline ( whenever they get to it... days ). Due to this confusion, I rejected the delivery of the packages, believing that I had been charged for un-agreed upon shipping and/or parts I didn't order by mistake. Arrow again goes above and beyond and states that even though I never touched any package they can't refund me until they re-process the package entirely in the warehouse. Spoilers: It has been weeks and they keep saying it just takes time. If you like to know where you stand and get an order completed quickly and in a clean fashion, regardless if there are mistakes made. Stay away from arrow.com. Arrow.com is not interested in a smooth convenient experience for you. In an event something goes wrong they will tell you, sorry this is just how we do things. I will not be wasting my time with them in the future. Otherwise you'll probably be alright.
5 years ago
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Arrow Electronics has a 1.9 average rating from 25 reviews
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