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Arrow Electronics Reviews

1.9 Rating 25 Reviews

20 %

of reviewers recommend Arrow Electronics

Company Reviews

1.9

Based on 25 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Arrow Electronics 1 star review on 1st July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would. Our year long relationship with Arrow has been painful from the start. Thier accounting department is a disorganized mess. The executives do not care nor respond to any complaints. It has been a terrible experience start to finish. The best part is saying goodbye to this awful company.”

Posted 4 months ago

“I placed an order with arrow, but cancelled almost immediately. Never a problem anywhere else. arrow refused to clear the canceled CC charge. More over, I called them 7 times and EVERY TIME THEY DROPPED THE LINE. This is a scam merchant with a scam practice. I will never buy again from arrow, and recommend that everyone who reads this, will avoid them, too.”

Posted 4 months ago

“Ordered on web saying stock is available in LT, after further pushing, found out there was no stock in the LT mentioned, opted out to cancel the order. Sad :(”

Posted 7 months ago

“Guess I've been spared the problems. Their garbage site will not allow me to do anything! Errors keep popping up and still no password change will work. I also think the item I am looking at is priced...way too low so I wonder if it's got a hook in there someplace. Verical is also part of them and their site, although different, works the same way. Both have the same item, but different prices? It is all a useless waste if time! They run it like kids playing store!”

Posted 9 months ago

“They can' be trusted to operate an efficient customer oriented business. Their web site is not in sync with their warehouse, so there is this constant back and forth over minimum quantity issues. It comes down to having someone tell you what you can and can not buy...Total waste of time. Correct and update your website. So tired of the bait and switch experienced in other countries. If I found another company that sells the same parts I would go there. Arrow.com cant be the only ones.”

Posted 1 year ago

“Contractors use personal phones to book sessions with adult entertainment providers. They change phone #s and harass providers. Not a good look for Arrow I have reported 2 #s to police. This needs to STOP”

Arrow Electronics 1 star review on 1st July 2022

Posted 1 year ago

“Received the Brad nail gun as a gift. I really love this tool. The ease of using it makes my life easier when doing repairs or decorating.”

Posted 1 year ago

“Very poor service. Liers. To avoid !”

Posted 2 years ago

“Irresponsible and Terrible services in the times of semiconductor components shortage, getting back-orders for months and cancelling later while being paid fully, acting like a bank with 0% interest from their costumers. We placed two orders for thousands of components and after 3 months they cancelled the orders by just saying just "sorry" and nothing more, the reimbursement of the money takes up to 6 weeks, so basically they had our money for half a year without doing any positive action. Totally avoid this company as much as you can”

Posted 2 years ago

“Ordered components shown in stock with 3 day delivery, but no order acknowledgement. Tried to find out what was happening and my order then appeared as 'pending' after 4 weeks. Their web chat doesn't work, phone calls appear to connect to a non-human on another planet. They don't send emails to explain if there is a problem. General impression is of a 'Zombi' company with nobody interested in the business or it's customers. So I'm cancelling my order and closing our accounts today.”

Posted 2 years ago

“Arrow battery stapler- 1117. Bought today. Home Depot. It will not charge. Bought same one yesterday. Same problem. Would not charge. These tools are junk. Do waste your time buying them”

Posted 2 years ago

“Overall a painful experience to work with. They take forever to get back to you and really don't communicate very well and sometimes not at all. It isn't uncommon for me to send paperwork to them to only be asked for the same documentation by another department or person. 'Cold and indifferent' is how I would describe them.”

Posted 2 years ago

“Arrow Electronics - bad quote - huge loss on a locked in order. I received pricing not only from an Arrow Rep but from the website only to place an order the same day to find out the pricing went from 366 (rep) and 296 (online) to 457 after order placement. I would never leave a customer our to dry on my misquote. Arrow responded you didn't read the small print. A quick call to confirm pricing should of been made so that an accurate quote was given and if I made a mistake I honor my price. Fact is they are the big bully in the industry and don't care about customer satisfaction. They purposely advertise pricing in this case 55% below their actual pricing in order to have you click on their site and try to get your business. No business should have to take a loss because of poor business practices and ethics such as this. I am a loyal buyer and will never use Arrow again, it's personal to me not just business.”

Posted 3 years ago

“Prices are mostly reasonable, very rarely need to contact direct. Website is easy to use, and they offer their customer bonus perks like free overnight shipping.”

Posted 3 years ago

“Very great product to use ,very pleased”

Posted 3 years ago

“Great price and fast shipping. I didn’t have to deal with customer service but I had a great experience!”

Posted 4 years ago

“As long as things go well you are OK. God help you if they mess up your order. I have been waiting for 4 days to get a resolution. I called the day I got wrong parts and was told I had to submit a web for and a pic of the wrong part. Irritating but I did it. Then after waiting 3 days I called and complained and was told they would fix it. Nothing. I called the next day and was told they needed a pic of the box it came in, and they couldn't send replacements without that pic. I ordered 30 modems and 6 of them were the wrong model, so I didn't keep the box, and I told them that. I had to fuss at them to get them to move forward, but still no result yet. I am going to dispute the charge on my credit card.”

Posted 4 years ago

“I worked there in Burnaby. The female Branch Manager was the worst. I went to a wedding shower and one of the female inside sales reps tried to pull my top off. True story!!!!”

Posted 5 years ago

“Free overnight shippingby fedex, a silly esd grounding adapter but they were at least 30% cheaper than everyone else including ebay. It arrived in a very exceptional shipping package with purchase order, static bag, the works. Overall very impressed with this company. I did pay with paypal, I understand others have payment issue's with them but this has been a great experience on my end.”

Posted 5 years ago

“An altogether nasty, drawn out and irritating experience for me. Arrow will spam your credit card with activity. Some vendors will perform an authorization and then charge again a little later, cancelling the authorization. This is sub-optimal enough for people watching credit card activity and credit line, but is easy to spot with two charges of the same amount. Arrow goes above and beyond and subdivides the order for their own convenience and charges a spam of un-intuitive amounts spread across an un-intuitive timeline ( whenever they get to it... days ). Due to this confusion, I rejected the delivery of the packages, believing that I had been charged for un-agreed upon shipping and/or parts I didn't order by mistake. Arrow again goes above and beyond and states that even though I never touched any package they can't refund me until they re-process the package entirely in the warehouse. Spoilers: It has been weeks and they keep saying it just takes time. If you like to know where you stand and get an order completed quickly and in a clean fashion, regardless if there are mistakes made. Stay away from arrow.com. Arrow.com is not interested in a smooth convenient experience for you. In an event something goes wrong they will tell you, sorry this is just how we do things. I will not be wasting my time with them in the future. Otherwise you'll probably be alright.”

Posted 5 years ago

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Arrow Electronics is rated 1.9 based on 25 reviews