I purchased my first AR+Cook utensil years ago at an outlet store. It has been my preferred utensil my only one until I recently decided to treat myself to the full set. My original utensil looks as new as the day I purchased it so I have high expectations that these, too will be equally satisfying. My only complaint is the amount of time it took for my order to move from AR+Cook to FedEx. There appears to be some problem with processing between the point of purchase and handover to the shipper. For the amount I paid for shipping, I expected better. Their customer service rep was pleasant to work with and she was prompt with her replies to my inquiries.