On Sunday I was browsing the Arthur Knight website and wanted to place an order for some leather Chelsea boots. I take size 11 UK and the only options available on the website for the boots I wanted were 10.5 and 11.5. I half started to complete a website email query on line but midway through decided to call Arthur Knight on the off chance someone was available as looking on the website, it appears this is a industrial location rather than a store, so when no-one answered, I decided not to send the email but said I would call again on Monday morning as I wanted to speak with someone rather than correspond by email. However, within half an hour of placing my aborted call (I didn't leave a message or a number), I received a call back from a gentleman from Arthur Knight (I feel guilty I didn't take a note of his name) as he had seen a missed call from me and was offering his assistance. I explained to him my query regarding the sizes and he because of the style of boot we talked through the options and his steer for the boot I was choosing was that if I was going to place an order he would recommend half a size down - i.e., size 10.5 to fit my size 11 feet. As a result of the effort this gentleman made to contact me, once I finished speaking to him, I logged back online and placed an order as per his suggestion. This morning (Tuesday), less than 48 hours after speaking to Arthur Knight, mu boots arrived. Not only are the boots excellent in quality and style, they fit like an absolute glove and I am delighted, not only because of my purchase but also for the superb service I have received from this company. One of the best companies I have dealt with for customer service - highly recommended. Thank you Arthur Knight!!!