We wanted to love this company, but unfortunately they proved not to be professional at all. It is all good as long as there are not problems, but when they arise the company doesn't want to have anything with it. The particular situation was regarding the completely damaged items. The company stated that it is not their, but the courier's fault. They didn't even want to help contacting the courier and never wanted to even consider replacing the damaged items. The e mails were ignored and after considerable amount of the time, an e mail was sent from one of the owners sending a too long of an e mail talking about how they work very hard, how they are trying to keep their business well, but they can not do anything about the damaged items. There are many people working hard, trying to build their businesses while taking a great care of their customers! Everything is good until you keep buying, but a customer service, although looks fine at first - is simply lousy when the problems occur. We ordered the items and then needed to wait for a week and a half to be shipped because they had problems in the production. After that our shipment was traveling to the other side of the country to come back to us , which again took at least 5 more extra days to finally come visibly damaged from outside and almost completely damaged from the inside, with pile of loose coffee grounds. We were left with 10 packages of damaged (pierced) pods, no help whatsoever and no money refunded. They never replied on couple of requests for return. Regarding the products: The products look good on paper, I believe they are organic as stated, but the coffee is watery and there is a very thin crema coming out from espresso pods. Another thing to consider, the coffee is organic, but the pods which are bio degradable still have aluminum foil (heavy metal that accumulates). The shipping always takes around 9 business days, which is too long considering that we were at the time, at the same side of the country. Other than being organic the product is mediocre and the company's customer service is absolutely ridiculous. They really have a long way of learning and stepping up in order to become a serious business, because when a co-owner replies too late, with a too long of an email praising their own work as being wonderful and at the same time doing nothing to resolve the issue, completely ignoring numerous inquires for a return or a replacement and all about an order of around $50, and you send them a reply with once again asking for the possibility of return on which you never get any more answers, you are left with thinking if this all was a joke or they have some serious attitude issues.