I have ordered several times the same product from this company. The last 2 times my order sat in the warehouse and was never shipped. The first time I thought it was an honest mistake but now my second time of buying 2 items needed for my vacation and paid for the day I ordered are once again floating around in a warehouse. I’ve been told there are “warehouse issues”. Honestly I don’t care. This is a terrible place for good customer service. You can’t reach anyone without spending days and hours redialing and emailing. I have had it! So many people in my family have ordered and I use to refer anyone I knew but that will stop. I plan to contact my bank as I am feeling like there is some fraud involved. You are holding merchandise that is suppose to ship 3-5 business days. That never happens. Stay away if you need an item for a trip or urgently. Very dissatisfied and disappointed.