artnaturals Reviews

Name: artnaturals
Rating: 1.14

1.1 Rating 236 Reviews

3 %

of reviewers recommend artnaturals

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1.1

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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artnaturals 1 star review on 30th July 2021

K. Adams

artnaturals 1 star review on 15th August 2020

E.M.

Anonymous

Anonymous // 01/01/2019

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“Zero stars. I ordered off Amazon. Product was late, not as advertised, poor quality and as it was a supplement, I'm not sure it was safe. Amazon wouldn't offer a return. Amazon? Never again.”

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Posted 1 month ago

“I guess if everyone sent you $1, you will be a millionaire. This company takes money, but does not deliver their product. I guess they are making money by stealing from their consumers. This company is the most unethical I have experienced in California.”

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Posted 2 years ago

“This company doesn’t even deserve 1 star! I first bought their product at Costco and figured they were a reputable company so I ordered directly from them. Never received my order and after multiple attempts at contacting customer service as well as Route, I had to dispute the charges through my credit card company.”

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Posted 2 years ago

“Beware this site will take your money and not respond to your attempts to get it back. Customer Service is Non-existent.”

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Posted 2 years ago

“I ordered essential oils twice. was charged for those oils twice and was shipped the wrong product twice. I can't get them to respond. And returning the product is not permitted.”

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Posted 2 years ago

“There are a group of freelancers who have worked for this company in Oct.2021 and they are waiting on their pay. You should be so ashamed of yourselves as a company not paying people what is owed..especially around Christmas.”

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Posted 2 years ago

“I have ordered several times the same product from this company. The last 2 times my order sat in the warehouse and was never shipped. The first time I thought it was an honest mistake but now my second time of buying 2 items needed for my vacation and paid for the day I ordered are once again floating around in a warehouse. I’ve been told there are “warehouse issues”. Honestly I don’t care. This is a terrible place for good customer service. You can’t reach anyone without spending days and hours redialing and emailing. I have had it! So many people in my family have ordered and I use to refer anyone I knew but that will stop. I plan to contact my bank as I am feeling like there is some fraud involved. You are holding merchandise that is suppose to ship 3-5 business days. That never happens. Stay away if you need an item for a trip or urgently. Very dissatisfied and disappointed.”

Helpful Report

Posted 3 years ago

“I received a damaged shipment from this company. The package was missing some items as well. I took pictures to verify the situation and contacted the company immediately. They told me it was not their responsibility, but that I needed to contact UPS. However, they add an additional charge onto every order for “route package protection”, in addition to shipping charges. When I asked about what the “route package protection“ was, I got no response. I asked that back ordered items be canceled and refunded. They couldn’t tell me when the items would ship. However, no refund has been issued and no questions about the refund have been answered. And they won’t answer their customer service phone lines. They just ask that you leave a message that no one returns.”

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Posted 3 years ago

“I have had the worst experience with art naturals. I ordered some oils over 3 months ago now for a mother's day present and they still haven't been delivered!! I have contacted them twice and although they replied with a vague response, no action has been taken. They phone number they provide is impossible to call and I this is the only place I could find to leave a review for their website... Not happy with service!!”

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Posted 3 years ago

“I have order 2 bottles of shampoo and received wrong bottles. After contacting customer service I've have a week long correspondence with them and after sending the photo of the product as a proof of their mistake I was denied an exchanged or money back.”

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Posted 3 years ago

“I ordered a diffuser last spring. It cracked within a few weeks. In July, they promised to replace it. I still have not received a replacement. I told them in August that I had not received, and they blamed the craziness of Covid, so I gave them a pass. Now, they're saying it was purchased over three months ago, so they cannot replace. Huh? I contacted them within several weeks of ordering? Promises, but no delivery. So disappointed.”

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Posted 3 years ago

“The product is good, but the service is the worst that you can even imagine. My order didn’t arrive and they told me that is not their responsibility and that I should deal with USPS. They told the product will be delivered by UPS not USPS!”

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Posted 3 years ago

“I wouldn’t even give them one star. I placed an order and after a week I hadn’t heard anything so I sent an e mail and they said there was an internal issue and they can’t send my items. They took the £80 out of my account, didn’t bother to contact me telling me about the order issue. If I hadn’t reached out I doubt I would’ve got the money back. I was told it wouldn’t happen again, so I placed the order again and the exact same thing happened. I had to e mail them asking where my order was only for them to tell me there was an issue and they’d be refunding me. Terrible customer service, wasn’t offered any compensation either. Really really would urge people not to waste their money and time with this company.”

Helpful Report

Posted 3 years ago

“I placed an order on Dec. 9, 2020 and still have not rec'd my order (it's now 1/26/2021). I requested a replacement order since 12/9 and haven't rec'd it. Can't talk with someone in customer service because they're not accepting calls. Contacted them again today via email and they responded saying I can order a replacement (AGAIN)! I cancelled my order and will never order from them again.”

Helpful Report

Posted 3 years ago

“FAKE REVIEWS! Fake reviews on both Ulta and Target’s websites (and probably others). Crappy products, they do not work well. Lots of chemical ingredients. I contacted Ulta about this, since I use reviews to make decisions about what I purchase. I hope they take this seriously.”

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Posted 3 years ago

“I've read a good review in Internet and decided to made and order... And was really disappointed. Half of the bottles were not closed tightly and oil spilled. Labels got unglued. And the oils smells not good. Very disapplinted.”

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Posted 3 years ago

“The order was shipped without the diffuser, even tough I paid for the whole set, so the recipient only received the oils. I had already informed the Customer Service that it was a gift. They did not inform me of anything or put any notice in the package. When I asked for more info, they simply told me that the item was not available, never explaining why I was not informed of anything! They have my emails and phone number! They told me that they would send a replacement right away, so I asked for the tracking number. Moreover, it would have arrived after Christmas, when I had arranged everything for it to be delivered on time for Christmas. After a few days with no info about this, I reached out to them again asking for the tracking details and they told me that the replacement was never sent and that they would send me a refund for the order. It looks like a joke and this put me in a very very bad light with the recipient, as I told them, after receiving only part of the gift, that they would receive the gift!! This is a very poor service, do not waste your time ad your money on this!!! Moreover, there are some external tests done on the oils and they are not pure and are potentially dangerous!”

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Posted 3 years ago

“I ordered hand sanitizers since March and until now did not receive my item. This email is a scam from .info.us @ artnaturals.com. Name Cari- ch175422-liddjhlo..do not order in this website..”

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Posted 4 years ago

“Ordered hand sanitizer, received a totally different product then what was in the website. Horrible customer service. Wouldn’t refund my money or allow me to return the product even though I didn’t get what I paid for. See photos I’be added, ingredients list different in the bottle I received vs. whats advertised on their website”

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Posted 4 years ago

“I ordered four bottles and they all came with the caps loose and leaking into the packaging in which they were shipped. Many other people with the same issue. They promised me a refund that I never received. Recently, after using the product several times daily while I was back in my office working, I broke out in a horrible case of hives. My dermatologist could not even identify the cause but I suspected the sanitizer. Once I stopped using this brand of sanitizer, the hives disappeared. This stuff is toxic.”

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Posted 4 years ago

artnaturals is rated 1.1 based on 236 reviews