I want to complain..i returned a order to you which was collected by hermes on the 31st March..it was received and SIGNED FOR on 3rd April..but i had not received a refund..i had been trying to get through to customer services for a week to find out what was happening but was left in a que for ages..so after near a month with no refund i finally got through to customer services who told me yes my return was received..but then returned to hermes as it was not your own courier!? So you accepted my return and signed for it..had it in your returns department but you could not process the return..so you then took the time to send it back to hermes? I have returned with this courier before so what has changed..why accept and sign for my return..wht not refuse it when it was being delivered. I was told to go to hermes to claim...claim wht exactly..they done their job and delivered my return and it was signed for..am i now expected to lose basically £30! I was told that my issue would be raised and wait for a call or a email..days later nothing..ive even tried contacting you on messenger and again nothing..its absolutely poor and ridiculous. I have shopped with George for years and this treatment is disgusting..by the looks of the recent reviews i am not the only one who appears to be being screwed over and basically left to lose money.