Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.92

1.9 Rating 306 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Asda George 1 star review on 15th June 2022

Danielle

Anonymous

Anonymous // 01/01/2019

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“Returned curtains and tiebacks. After 4-5 days phoned customer services to enquire about the refund. Daniel took the time to trace my parcel: check the refund and emailed me to confirm. Received now Daniel. Thank you. Excellent service.”

Helpful Report

Posted 6 hours ago

“Well bought 2 x jeans from george asda and they sent me a dress so tried to get money back asda and guess what they did not want to know message to asda disgusting company hang your heads in shame 😒”

Helpful Report

Posted 1 day ago

“Terrible online system, took £80 twice out of my account when I signed out with guest, it’s been weeks now back and fourth with customer service, is awful, couldn’t take any information of mine correctly over the phone. Email wasn’t even able to be taken so I had to use my husbands email with help from him, still hasn’t been resolved, I’ll never ever use George online ever again.”

Helpful Report

Posted 2 days ago

“Scam: Never delivered the item but took the order George Asda took the order and kept the money for a week for a next day delivery microwave. After constant calls and follow ups, they eventually refunded the money but the item was never delivered. Lost one week when we direly needed the item. Just operating like a scam where they take orders, kept the money and then their fulfillment centre are very casual to just refund if the customer chases hard.”

Helpful Report

Posted 2 weeks ago

“I bought two long lounge dresses i was appalled at the quality of stitching a round the neck it felt like barbwire this is not quality clothing cheap rubbish. I am not surprised they are on the fall.”

Helpful Report

Posted 3 weeks ago

“I put a order in for 3 tea lights with delivery. I got no email confirmation and it didn't show in my George account but the money was impending in my bank account. I phoned Asda up and was told to contact my bank and that they are having problems and are trying to fix it. I said I will try one more time to order them and ring back. The same thing happens again. So I rang Asda back, don't worry the money won't leave your account I'm told, wait till its sorted then try to buy again. The next morn one of the monies has now gone to Asda and the other is pending. I rang my bank and got my pending money back but the one that's left into Asdas account I've now got to make a dispute to claim it back. Well I don't trust ordering from you ever again, when would I know if it's safe to order from them again?? I even on my end uninstall the app and reinstall and still there's problems. I think when they're having so many issues and causing customers with so much stress they should shut the site down while it's being fixed. Then when it's back open we all would know it's now safe to order.”

Helpful Report

Posted 3 weeks ago

“Ordered a coat on 25th October for collection on 28th. Heard nothing from that point onwards. Called on the 2nd, 3rd and 4th November to be told to wait 24 hours and it’ll arrive in store. Woke up on 5th November to a refund in my account. Won’t order through them again.”

Helpful Report

Posted 1 month ago

“Ordered a three piece baby outfit for 6 9 MTHS stood in a click to collect queue got home right order form in parcel but outfit for boy not girl and Xmas one 0 3 months not impressed”

Helpful Report

Posted 1 month ago

“Paid for next day delivery, two items came next day, two days later two more. A week goes by nothing for rest of items, I ring up they say they have been lost and will re send items. Another week goes by two more items turn up, no packaging (just an ornament in a cardboard box nothing else to protect it) one item smashed to bits. Ring up again say they will refund that item and other item that was still missing from package and my next day delivery money as it's been over two weeks. It's been two weeks since that call and no refund. Been over a month since order for next day delivery. Two phone calls later a broken item and a missing one and no promised refund. I'm about £25 out of pocket and alot of time on the phone wasted.”

Helpful Report

Posted 1 month ago

“Ordered a chip fryer on Tuesday the 8th and expected it by Monday 14th of October. However, the tracking stood still on 8 th with Evri expecting it. When I called Asda they informed me it'd gone astray at Evri and offered a refund. When i asked what to do if it actually turned up the woman simply said ' we'll put a recall out to Evri ' , HOW could they get it back if it was lost there but I couldn't receive it? Something very fishy there.”

Helpful Report

Posted 1 month ago

“Ordered a load of clothing for the kids and was told to pick it up from my local store. Using the collection point at the entry of the store. A shop assistant came down and said it will be 5 mins, 10 mins later still no sign. After 15 minutes of waiting eventually another shop assistant came down and told me that the order from george.kids wasn't ready and that I needed to come back tomorrow. Tbh it seemed a little unorganised there, leaving customers standing there for 15 mins isn't good, its a good job i am not old or disabled. Anyway eventually got my order and it was good.”

Helpful Report

Posted 1 month ago

“I have had two weeks of the worst customer service I've ever experienced. I order a set of three kitchen appliances and unfortunately, one of them didn't work. I contacted customer service to arrange a replacement for this one item and was told I'd have to return all three of them. They told me that I would receive the replacement the next day (I confirmed this 3 times) so I said they could collect the faulty set the next day. The items were collected but no replacement arrived. On the second call I was told that it would take 3-5 days for the replacements to be sent and the delivery date had been set as October 10th. Not ideal as I was now left with no toaster, kettle or microwave. They gave me a £10 voucher for the trouble as they couldn't speed it up. October 10th arrives but my replacement order doesn't. The tracking info I was sent for it turns out to be for the original order. I call again to be told the system show that the order is delayed but it should e with me in the next 24-48 hours. I ask for the correct tracking information to be sent, which they say they'll email once the call is ended. The tracking they sent was again for my original order. Final phone call the next day, I ask if they can confirm the order is coming today or tomorrow. Apparently, the system doesn't show a replacement order at all. The only order visible is my original order, so all those updates I was given were complete rubbish. I'm told they can update my account but it will take 24 hours so I'd have to call back so I end up asking for a refund and then having to ask for the postage cost to also be refunded as they weren't going to do this. I've now been left without kitchen appliances I needed for two weeks because of constant incorrect information, when I could have just been given a refund in the first place and have re-ordered by now.”

Helpful Report

Posted 2 months ago

“Placed an order on Saturday, paid for the earliest delivery which was Monday. No confirmation email no dispatch email etc. I’ve checked my account this morning and it says delivery in January. I’ve called them and they said the order is processed and should be with me in the next 24/48 hours if not they will refund me. They have refunded my shipping cost already. I had problems in august also regarding refunds. Not a fan of ordering from Asda George anymore will stick to instore.”

Helpful Report

Posted 2 months ago

“Placed an order for next day delivery. Money taken but no email confirmation. Package didn’t arrive. I’ve called them 3 times today and they have no idea what’s going on. I’m having to send screenshots of my bank to prove the money has been paid. This is ridiculous! Judging by reviews from here and other places they do it all the time. Avoid”

Helpful Report

Posted 2 months ago

“Where is my parcel 135909750 Thieves Hell service, impossible contact.”

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Posted 2 months ago

“Made an order , no confirmation, so ordered again . All goes through . For 20 minutes later to find out first order did go through . So expecting 2 orders of the same . You can’t speak to anyone . Left messages through FB. From what I can see what other people have written , I won’t be getting a refund anytime soon . When I return it all . What ever has happened to your customer service or lack of it .”

Helpful Report

Posted 2 months ago

“What's going on with George mens clothing @ Asda .every time I try to order (showing in stock) click to order .then comes up with sorry out of stock .complete waste of time I don't bother looking now .Matalan better quality and in items in stock !!!!”

Helpful Report

Posted 2 months ago

“Item broken. Call :customer service, on hold for one hour, operator tells me the hold length I'd usual, ask for a recording of the call to be emailed to me and the operating hangs up on me. Contact via Facebook messenger, anas sends a replacement but refuses to address the call issue. Replacement arrives broken Contact via Facebook messenger, Barakah refuses to discuss call issue or Anas not addressing it. Noone at asda takes responsibility . I have asked to speak to managers. Ut that has been refused. Anas claimed not to have a manager. I have been really appalled by the lack of accountability. Anas said that the call centre was overseas, as though I should not be complaining about this, this is an Asda employee with an Asda customer it is an Asda customer service issue. Happy for you to contact me at the email address as I would love to speak to someone that is capable of rectifying this.”

Helpful Report

Posted 2 months ago

“Ordered an item which wasn’t delivered ontime, item has been returned well over a month now but no refund issued. No being able to speak with anyone on the phone. Terrible customer service!!!!”

Helpful Report

Posted 2 months ago

“received them. Told I had returned them. After a long, long, long time on WhatsApp calls to various people in Kenya regarding a refund on items I have not received and being asked continuously to log into my banking app, put my card details in, approve something regarding me "sending" over £700 on another app, I became very anxious and worried and ended the call. Why should a refund, for something I have not received, be so stressful?? Why can't I just speak to somebody in this country to refund my money?”

Helpful Report

Posted 2 months ago

Asda George is rated 1.9 based on 306 reviews