Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.89

1.9 Rating 324 Reviews

20 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered garden furniture was meant to arrive 16/5 it was a no show I took the day off work I then had to chase up item as Asda didn’t bother to explain what had happened I lost 2 days wages 1 for date should of arrived and then after numerous phone calls had to take day off for item to actually be delivered it’s a massive item so couldn’t go to a neighbor or anything. Asda refunded delivery fee n that was it also holes dong line up making items really hard to put together I don’t be ordering home deliveries again the whole thing has been a nightmare and has cost me double as lost wages no good will gesture was offered 😡”

Helpful Report

Posted 2 years ago

“I would like to say a big thank you to Karen whittle for her friendly approach helping me find the perfect outfit for my 5year old grandson for his party, Excellent customer service thanks again.”

Helpful Report

Posted 2 years ago

“Bought a ladies strappy sundress, washed it on delicates before wearing it as had been on the conveyor belt, took it out of the machine and some of the seams had become holes as badly stitched in places. Have binned it!!”

Helpful Report

Posted 2 years ago

“I bought 4 bath sheets from Asda and I have washed them 3 times and still they smell so bad! I washed them in cold water when I first bought them because of a horrible smell to them but I have had to wash them twice again and still have not been able to actually use them! They stink!”

Helpful Report

Posted 2 years ago

“I never thought I would see the day when you go into Asda to buy clothes and literally can not find one decent thing, I used to spend a fortune every month and bought most of my clothes there now I hardly bother looking it is like a jumble sale of cheap and chatty rubbish, and the jeans and black work trousers are only available in a size 6 8 or 10 and if you do manage to find a real size pair they are 2 foot to long and about 2 sizes smaller than the size stated. They must notice there sales going down lots of people saying the same thing wish they would bring back decent clothing that people actually want and that actually fit true to size and stop putting out cheap horrible clothing no one wants.”

Helpful Report

Posted 2 years ago

“Shortly before Christmas I purchased a budget men's shaver on line with a delivery cost of £2.95 - It arrived in good time but to my surprise the power lead was fitted with a UK three pin plug. I immediately put it on charge and left it to do something else. Shorty after, I noticed a strange chemical smell which tuned out to be the shaver overheating to the point of being to hot to handle at which point I switched it off and repacked it. After navigating their clumsy web site I managed to arrange a return but it had to be taken back to a local store which my wife kindly agreed to do. On the site I was only given the choice of two reasons for return neither of which was ' Dangerous Fault' - because of this I was concerned that I would not be refunded for my original postage, and given the fact that the product was so dangerous I decided to write to George's Managing Director Elizabeth Evans. Now whilst I didn't expect a reply from her I thought, due to the nature of the complaint, I would at least receive an acknowledgement - no such luck, not a dicky bird. Some weeks later a message popped up in my inbox including a £4 e-voucher, whatever that is. No one at my local store and a clue what to do with it so it's useless. Not the best shopping experience.....”

Helpful Report

Posted 2 years ago

“I used to swear by George clothing, especially pjs. The pure cotton items I would purchase were always very soft and comfortable, however... Something must have gone dreadfully wrong. I did a very large order of multiple different tops, trousers and pj sets as well as some sweatshirts and bedding - all of which are not fit for purpose. I've not been able to go out due to poor health and thought ordering some new clothes to lounge in would help recovery. 😔 All of the items which came were very srachty and already had bobbles on, the sweatshirts also leave fuzz everywhere and I can't believe I wasted that much money. I can't gift the items to anyone because they touch the fabric and also fee like it isn't something they're willing to wear. I attempted to make the best of it by using fabric softener but it's done nothing at all and they feel even more bobbly. Some of the trousers are also the kind of material which doesn't let your body breathe and it suctions to your skin. 100% cotton doesn't feel like that! Nor is it my machine or the products I'm using as I've never had this issue with any other George orders. Trousers I bought from a year or two ago weren't like this. Nothing I bought previously online has been like this... I was too unwell to be able to return any of it and have been stuck with it and without the clothes needed. I wasn't able to find any comments online to see if it was just my order or if the quality of Asda products have taken a turn for the worse... But when you buy bedding, you also don't expect it to cut your skin after using it! Within a few days there were sharp bits of fabric sticking up, one of which dragged on my arm (hence how I noticed it). I've been left so upset and fed up with this order that I never want to buy from Asda again. Nearly everything is only good for landfill and now thankfully I've gotten rid of most of it. I've never gone to sleep getting stuck to the bedding because the bobbles are digging into each other as well as myself. Bobbly bedding sticking to the bobbles on my clothes and all of that sticking into my skin. I did try to make the best of it, but it was so bad that I'd rather not have the products. The entire order is supposed to be things that physically come into contact with your body. Utterly horrible! During a cost of living crisis this is really disgusting. I don't have photos or videos (you don't think of doing that when you're not well). I did try to get a photo of the sharp fabric on the bedding, but it wouldn't come out either. The main issue is that you'd know what I mean if you touched it yourself. The people who packaged the order (I'd was delivered in different stages), especially the clothing, must have touched it at some point to know the quality was poor. People buying items at home don't have that option.”

Helpful Report

Posted 2 years ago

“Ordered a set of four glasses. A box arrived with 3 glasses. The side of the box clearly states set of 3 glasses. The website shows 4 glasses and matches the description. The order email also clearly states that I ordered 4 glasses not 3. Asda make it impossible to complain. No working email address. The online complaints form is not fit for purpose and phoning them is a real test of your sanity. I tweeted them but have had no response. I already felt ripped off but the fact that you cannot complain adds insult to injury”

Helpful Report

Posted 2 years ago

“Bought bath towels which constantly leave bits even after 4 washes. Asda will not allow bad reviews on their site which is really miss leading.”

Helpful Report

Posted 2 years ago

“Easy to order and delivery very good”

Helpful Report

Posted 2 years ago

“Atteptedto make an order via george numerous times over a period oc 2 hours,kept saying error,wrong information etc so switch my phone on and off again numerous times,reset over again,tried different card,put all my info in to refresh info basically did everythink that i should of done to place my £200 order still no success,so i contacted customer service after 2 hours of attemps so got threw after about 15 minutes(must add bloody nightmare) anyway got threw finally hoping cust servicc would process my order over the phone,well i was wrong she was rude,no help,didnt even wanna listen kept talking over me when i was trying to tell her everythink you have asked me to do iv done over n over again hense my tel call,she rudely disregarded my concern and repeated like a robot(rude) at that point im feeling frustrated and said can you pls get someone that can help me,she replied very abrutely reset your phone and if you still have a problem rinn back in a sarcastic voice,at this point i felt like i had steam coming out my ears and asked for her name a ref num she reluctently said paul but i was that agree i didnt quite hear so i asked how that was spelled at that point she said pual i think anx never give me ref and quickly said sarcastically have a nice day anx hung up.im sure you can understand my frustration,total of 3 hours and nothink at the end of it,moral of the story dont phone customer service ghey are not interested and sound like robots,never again 🙁”

Helpful Report

Posted 2 years ago

“Don't know what has happened the last couple of years ; womens clothing horrible; everything out of stock ; can't get sizes”

Helpful Report

Posted 2 years ago

“I ordered baby sleeping suit and everything was fine. Delivered earlier that was fine but my parcel was stinking of cigarettes. All baby clothes was stinking as well. I understand it was in a bag but all clothes was stinking of cigarettes”

Helpful Report

Posted 2 years ago

“Well Asda clothing used to be lovely and I always spent a lot of money the past few years it has went downhill the clothes are horrible for them being a big concern have they looked at the rails of clothes they can't sell I have sent them an email about the woman's clothes range and they said they would look into it but they haven't so Asda get your finger out do something about this we want nice clothes not horrid ones”

Helpful Report

Posted 2 years ago

“Ordered items for my Grandaughters birthday and paid for an actual delivery date. Got emails/texts to say delivery would be that date then no parcels arrive but I received 2 emails to say they had been delivered? Called Asda the next day to be assured they would call Yodel and DPD (my order was split) then call me back and update me. I then get an email from DPD to say they would be calling, I had no one at home so chose a safe place for the driver to leave my parcel, this was totally disregarded, and I got an email showing my front door and they would return the next day. Still no call back from Asda to explain so called them the next day to be told they have a picture of the parcel being left (the driver left my parcel in the front garden and I live on a busy street so I take it someone helped there self to my goods. Who leaves a parcel in a front garden on a busy street !!!!). In the end, had to cancel the whole order. Very frustrated”

Helpful Report

Posted 2 years ago

“Canclled order the same day but instead of being stopped order went ahead. But I never recieved the item and its still showing as dispatched but not delivered on my account. Got the run around from customer service, saying it had been marked as delivered. And to get a refund I'd have to return it. How can I get a refund on an order I'd cancelled and never received. Im over £140 out of pocket and 4 weeks later still no refund. Customer service useless and the I'm being ghosted by the whats app service. Very angry that I've not got my money returned.”

Helpful Report

Posted 2 years ago

“I ordered clothing online for the first time and I am so frustrated by the difficulties I have had with the online customer service. The email response to my order stated collect by 5pm on 13th October, which was inconvenient, so I spent ages trying to get somewhere with the links to extend the collection date but none took me to a relevant page. Then it said after 5pm next time I looked. I restarted my phone in case it was playing up, but still no joy. I tried sending a question, no useful response. Sending feedback just got me a thank you. Then finally 2 hours before pickup the email came through telling me it was ready and I could collect by Sunday 16th, after which it would be returned. I tried to use the link in that email to ensure it would still be there on Sunday afternoon. I had to enter the parcel number, which I could not find anywhere in their communications, or search by order number, but when I tried that it demanded I enter the parcel number. If they send it back before I get there on Sunday, I don't care - I wish I hadn't bothered with them and certainly won't be ordering again.”

Helpful Report

Posted 2 years ago

“Terrible experience with on-line order. Sent another persons items and invoice followed by several emails stating my items were on the way. They finally admitted that my items had never been dispatched and offered to reorder by which time it was too late - half my order was out of stock. Offered me an e-voucher to spend on my next on-line purchase - THERE WON'T BE ONE!”

Helpful Report

Posted 2 years ago

“Always purchase clothes for kids from there. Extremely good quality and wash very well. Prices are affordable and there is a wide range to choose from.”

Helpful Report

Posted 2 years ago

“Ordered 3 items to be collected from store Thursday 25th August. On my way to the store (also had to return something there), I realised I had not received an email and/or text about the order being ready to collect. I checked my emails and messages, nothing showing after the order confirmation email. Checked my George account, saw 1 item was ready for collection and other 2 showing as 'on the way', so rechecked emails and messages - nothing showing. Put in the order number when got to store, was given that item and advised to contact customer service as other items not there. Just spoke to CS, told items showing as still in transit, cannot be reordered by CS. Not happy as a)if I had received a notification that there was some sort of problem, I could have checked to see if any of the missing items were available to buy whilst in the store as I don't live close to it and have to take public transport to get there; b) not given any options - CS said they don't have the capability to reorder on customers' behalf so have to cancel for refund, thanked me for being so understanding (I'm not) and hurriedly ended the call. I really can't be bothered to go through the process of reordering when the same thing can easily happen again. I would rather spend my money elsewhere and will.”

Helpful Report

Posted 2 years ago

Asda George is rated 1.9 based on 324 reviews