Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.88

1.9 Rating 331 Reviews

20 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Well Asda clothing used to be lovely and I always spent a lot of money the past few years it has went downhill the clothes are horrible for them being a big concern have they looked at the rails of clothes they can't sell I have sent them an email about the woman's clothes range and they said they would look into it but they haven't so Asda get your finger out do something about this we want nice clothes not horrid ones”

Helpful Report

Posted 3 years ago

“Ordered items for my Grandaughters birthday and paid for an actual delivery date. Got emails/texts to say delivery would be that date then no parcels arrive but I received 2 emails to say they had been delivered? Called Asda the next day to be assured they would call Yodel and DPD (my order was split) then call me back and update me. I then get an email from DPD to say they would be calling, I had no one at home so chose a safe place for the driver to leave my parcel, this was totally disregarded, and I got an email showing my front door and they would return the next day. Still no call back from Asda to explain so called them the next day to be told they have a picture of the parcel being left (the driver left my parcel in the front garden and I live on a busy street so I take it someone helped there self to my goods. Who leaves a parcel in a front garden on a busy street !!!!). In the end, had to cancel the whole order. Very frustrated”

Helpful Report

Posted 3 years ago

“Canclled order the same day but instead of being stopped order went ahead. But I never recieved the item and its still showing as dispatched but not delivered on my account. Got the run around from customer service, saying it had been marked as delivered. And to get a refund I'd have to return it. How can I get a refund on an order I'd cancelled and never received. Im over £140 out of pocket and 4 weeks later still no refund. Customer service useless and the I'm being ghosted by the whats app service. Very angry that I've not got my money returned.”

Helpful Report

Posted 3 years ago

“I ordered clothing online for the first time and I am so frustrated by the difficulties I have had with the online customer service. The email response to my order stated collect by 5pm on 13th October, which was inconvenient, so I spent ages trying to get somewhere with the links to extend the collection date but none took me to a relevant page. Then it said after 5pm next time I looked. I restarted my phone in case it was playing up, but still no joy. I tried sending a question, no useful response. Sending feedback just got me a thank you. Then finally 2 hours before pickup the email came through telling me it was ready and I could collect by Sunday 16th, after which it would be returned. I tried to use the link in that email to ensure it would still be there on Sunday afternoon. I had to enter the parcel number, which I could not find anywhere in their communications, or search by order number, but when I tried that it demanded I enter the parcel number. If they send it back before I get there on Sunday, I don't care - I wish I hadn't bothered with them and certainly won't be ordering again.”

Helpful Report

Posted 3 years ago

“Terrible experience with on-line order. Sent another persons items and invoice followed by several emails stating my items were on the way. They finally admitted that my items had never been dispatched and offered to reorder by which time it was too late - half my order was out of stock. Offered me an e-voucher to spend on my next on-line purchase - THERE WON'T BE ONE!”

Helpful Report

Posted 3 years ago

“Always purchase clothes for kids from there. Extremely good quality and wash very well. Prices are affordable and there is a wide range to choose from.”

Helpful Report

Posted 3 years ago

“Ordered 3 items to be collected from store Thursday 25th August. On my way to the store (also had to return something there), I realised I had not received an email and/or text about the order being ready to collect. I checked my emails and messages, nothing showing after the order confirmation email. Checked my George account, saw 1 item was ready for collection and other 2 showing as 'on the way', so rechecked emails and messages - nothing showing. Put in the order number when got to store, was given that item and advised to contact customer service as other items not there. Just spoke to CS, told items showing as still in transit, cannot be reordered by CS. Not happy as a)if I had received a notification that there was some sort of problem, I could have checked to see if any of the missing items were available to buy whilst in the store as I don't live close to it and have to take public transport to get there; b) not given any options - CS said they don't have the capability to reorder on customers' behalf so have to cancel for refund, thanked me for being so understanding (I'm not) and hurriedly ended the call. I really can't be bothered to go through the process of reordering when the same thing can easily happen again. I would rather spend my money elsewhere and will.”

Helpful Report

Posted 3 years ago

“Ordering was fine, delivery to store fine, however I and 4 others who came to collect after me had to wait, in my case 25minutes till the staff brought my parcel.”

Helpful Report

Posted 3 years ago

“The George Men's section used to be really good but has gone downhill. T- Shirts with Childish slogans/ prints. Poor choice of summer shorts and to much winter stock being sold during the Spring/Summer period.”

Helpful Report

Posted 3 years ago

“I’ve shopped for years at Asda but now find the adults range of clothes are A joke they are so busy being inclusive and politically correct that they have lost the plot which is to just sell stuff for everyone . Time was you could get a nice outfit for anyone from toddler to granny or grandad not now ! Unless you want to look like a toddler yourself nearly everything has silly cartoons on or some childish slogan .kids clothes are nice looking but quality is rubbish as they loose there shape or fall apart I’m with other customers tu is far better bit more expensive but you don’t end up looking like a clown .George you need to rethink your designs if you want to please the U.K. market! I’m done with George clothing now ☹️”

Helpful Report

Posted 3 years ago

“I’m fed I’m up of processing online fast returns, taking to store & not get my refund efficiently! I’m constantly having to chase it up and then having to prove I’ve returned when I’ve already scanned in store! Staff are very helpful or compassionate! Disgusted in the service and I should be the one having to chase to get my money back”

Helpful Report

Posted 3 years ago

“Never using again and I spent a lot of money over the years. Ordered ankle socks for my autistic daughter. Knee high sock comes (she won't wear them) got replacement but was knee high socks again. They won't send me the correct item and said to try buying them again or somewhere else. Why can they not send me the correct item?”

Helpful Report

Posted 3 years ago

“The clothing was appealing due to price but the quality was poor”

Helpful Report

Posted 3 years ago

“Orderd my son and daughters school uniform on Thursday last week for collection in store Sunday ready for school Monday went there as stated via email after 1 pm and was told by a member of staff when they checked the order number it was in transit out the back on 5 cages and to come back tomorrow went back Monday and was told something completely different that it had not been deliverd then I went again yesterday to be told they don’t no anything and can not give me an estimate !! I then receive a text message today 3 days after the delivery date stating it will be delayed for 48 hours my son is stuck with no uniform !! If I request a refund and cancel order so that I can buy them in store this will take up to 14 days so will cost me double the money and so much unconvince Iv always brought in store never used this service and will not again still no uniform Iv attached evidence of order date and text message recieved I would advice if they don’t have your child’s size in the store go someone else because this is not a good alternative”

Asda George 1 star review on 15th June 2022

Helpful Report

Posted 3 years ago

“Thank u pool delivered thank u for refund on delivery charge”

Helpful Report

Posted 3 years ago

“This is the first time to give one star , I love George at asda love it, I ordered a pool for my grandson and paid next day delivery, have received email saying it will be three days and as a thank u there refunding my delivery charge.bit stupid when it was my money you took in the first place, very let down because I have never ever had a problem,”

Helpful Report

Posted 3 years ago

“I placed a large order nearly hundred pounds on boys clothes I used 2 5pound e vouchers I got for a previous order where things had turned up broken any way one t shirt I ordered was not in stock and they refunded this with the e vouchers the while point in placing the order was to use the vouchers and when I rang customer services they were not able to understand what my problem was after this I was told by text my order was delayed I waited 2 days still heard nothing so rang customer services again to be told that yes my items were in store to be picked up but they hadn't sent me an update to say they were there after all my recent purchase experiences totalling 500 pound asda will longer he getting my money I will be shopping elsewhere don't know what's happened but its really gotten quite bad”

Helpful Report

Posted 3 years ago

“George on line women's range is dreadful unless you are 18. Insult to any women over that age and I won't be shopping with George again. Thank goodness for Tu at Sainsburys.”

Helpful Report

Posted 3 years ago

“Ordered 3 pairs men shorts on line pickup at store my husband tried them on did not fit so returned same day 1 itam in one bag got my 15 pounds back after 4 days. 2 Iran’s in the author bag 30 pounds still waiting on my refund 9 days now phoned customer service keep telling me it will be 3-4 day days three times iv phoned can’t get answer keep telling me three - Four days every time I phone very difficult to understand they can’t even tell me if they have my return 30 pounds out of pocket”

Helpful Report

Posted 3 years ago

“Jeans I bought didn't last long .. bought 2 pairs .. not very well made anymore .. they used to be great ..”

Helpful Report

Posted 3 years ago

Asda George is rated 1.9 based on 331 reviews