I found the item online and looked at the pictures and took a chance and bought an outdoor fire pit grate. It qualified for free shipping and it arrived quicker than I ever expected. Once it arrived I opened the well-packaged box and was amazed by the quality of the item. It was heavy, thick and kept together with welds that should last a lifetime. The pictures do not do this item justice. The entire process was fantastic. From going to the website, ordering, paying, the quick (free) shipping, the excellent packaging and the outstanding item - everything was great. And I do mean great. I am hard to please and this entire experience completely exceeded my expectations. Do not hesitate to purchase this or other items from Titan Great Outdoors. They are a good company that operates under the age-old idea that you should give customers good quality items with good quality service. They care and it shows.