Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,824 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th September 2025

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love this table, and Ash & Ember shipping and quality.”

Helpful Report

Posted 4 days ago

“Love our bench. Perfect for our front porch. The wood is beautiful and well constructed.”

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Posted 4 days ago

“Overall, it's an impressive grill that I'll use for decades. However, the door hinge did not fit, so it took an hour with a file and rubber mallet to get it on.”

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Posted 5 days ago

“Was very pleased with the service the speedy delivery and quality of the product, was well built. Would recommend anyone to check out all products well made and speedy delivery!”

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Posted 6 days ago

“The quality is solid, but I’d tweak a couple things. First, I’d add support on both ends so I can flip it upside down when needed. Second, I’d sharpen the hooks — would make hanging the meat way easier."*”

Helpful Report

Posted 1 week ago

Hi! Thank you for the great feedback! We're glad to hear you're happy with the quality. Your suggestions about adding support on both ends and sharpening the hooks are appreciated and will be passed along to our product team for consideration in future updates. If you need any further help, please don’t hesitate to reach out to us at info@titanbrands.com.

Posted 1 week ago

“Have purchased several items over the past year and am loving every bit of it!”

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Posted 1 week ago

“Great Company to deal with. Quick, excellent quality products and great customer service.”

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Posted 1 week ago

“The cusstomer service was outstanding. As a municipality, Ash and Ember staff worked through our tax- exempt status and fulfilled our order. Staff was courteous and helpful throughout the purchasing process. We are looking forward to future purchases as we make our community a great place to walk, learn, rest and relax.”

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Posted 1 week ago

“MY PERSONAL EXPERIENCE I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”

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Posted 1 week ago

“Ash and ember is the place to go. They have a great selection of product , I’m sure they could help you find exactly what you need.”

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Posted 2 weeks ago

“I have purchased and assembled at least 3 Ash & Ember Teak Benches, along with several tables and many chairs. This is high quality construction using "clear" and quality teak wood. Excellent value for the cost, they look and feel substantial and in use they are fantastic. I should add that I started with a small order and after receiving the first order I understood that this was a real bargain with lasting value. We have older teak furniture that is not as substantial but lasted 25 years so far... I expect even better results with these Ash & Ember products.Frederick Maryland”

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Posted 2 weeks ago

“everything went great with my delivery, excellent product very high quality. Vey happy with my fire pit purchase. diffently would order again from Ash & Ember.”

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Posted 2 weeks ago

“Well built, heavy duty, plenty of cooking area. I love my new Santa Maria Argentine grill! I done wood-fire cooking for a few years and this thing takes it up a notch and makes it so much easier to do at home. Great temperature control and flare-up prevention.”

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Posted 2 weeks ago

“I bought the iron grate for my outdoor firepit. It does an excellent job of supporting the wood throughout the burn process.”

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Posted 2 weeks ago

“Excellent quality teak.”

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Posted 3 weeks ago

“Excellent”

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Posted 3 weeks ago

“Delivered on time, package well, easy to assemble. Hardware was all there and great overall quality. Motor ran smooth, quietly and rotisserie perfectly. I shopped for years on line before settling on this unit. Me and my wife 100% satisfied.”

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Posted 3 weeks ago

“The cast iron firepit is exactly what we expected. Great value for the price.”

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Posted 3 weeks ago

“Got to be the worst customer service ever. Never again. Buyer beware.”

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Posted 4 weeks ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 weeks ago

“The benches I purchased were for the walkway in front of St. Thomas Episcopal Church, the oldest church in NC and located in the oldest town in NC. They provide a place for parishioners and visitors to sit and rest to enjoy the beautiful surroundings and church. The benches are a lovely addition to our church grounds.”

Helpful Report

Posted 4 weeks ago

Ash & Ember is rated 4.5 based on 2,824 reviews