Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Small part was missing from my order one simple email to company and it was resolved completely and hassle to free. Will order again!”

Helpful Report

Posted 1 month ago

“This table is beautiful and well-made. I know it will be enjoyed for many years. The shipment was carefully wrapped and arrived promptly and perfectly.”

Helpful Report

Posted 1 month ago

“I recommend Ash & Ember. Quality products and fast shipment.”

Helpful Report

Posted 1 month ago

“Very well made and exactly what we were looking for. The price was reasonable and the shipping was fast.”

Helpful Report

Posted 1 month ago

“It just fits into our fireplace but definitely heats the room up better than any other grate we’ve ever had. Very well-made and I’m pretty happy with the purchase.”

Helpful Report

Posted 1 month ago

“i purchased their folding teak table and savanna chairs. worried that table might wobble but rock solid. quality is outstanding and a great value compared to market. table needed no assembly which surprised me. chairs assembled easily. really finished well .packaging for shipping was almost overkill. i applied a teak oil which gave the furniture a beautiful golden color VERY HIGHLY RECOMMENDED!!”

Helpful Report

Posted 1 month ago

“Very pleased with this grate and fireback. It is on the heavy side which is fine, please have a helper to move/carry the grate. It could use a higher clearence though. I have an outdoor fireplace with a gas starter. Had to add 1.5" standalone firebricks to elevate the grate above the starter. Overall, very nice product!”

Helpful Report

Posted 1 month ago

“Great product and price! Sturdy and functions well! Love it!”

Helpful Report

Posted 1 month ago

“Wear gloves when handling the grate, for I got cut by a steel sliver. The reflective plate does a good job of reflecting heat back into the room. It's a good product, and I would recommend it to someone with a fire place.”

Helpful Report

Posted 1 month ago

“So happy with my purchase! Delivery was faster than expected, quality is amazing, and the aesthetic is perfect for my farm!”

Helpful Report

Posted 1 month ago

“Benches are absolutely beautiful and sturdy. Have received so many compliments on them.”

Helpful Report

Posted 1 month ago

“Excellent company with great customer service”

Helpful Report

Posted 1 month ago

“I ordered something different from Ash&Ember this time (firearm targets a d a stand) not knowing what to expect in terms of delivery times. A&E didn't disappoint and they arrived quickly along with the planter boxes I ordered. Never disappoint.”

Helpful Report

Posted 1 month ago

“I have purchased numerous products from Ash&Ember and have been extremely satisfied with the products in terms of both quality and value. Delivery has always been very smooth and timely.”

Helpful Report

Posted 1 month ago

“Absolutely shocked at how high quality this furniture is -- solid teak and extremely sturdy. Gorgeous too. Only buying patio furniture here from now on.”

Helpful Report

Posted 2 months ago

“Amazing service, super fast shipping. This grill is awesome and half the price of other ones like it. It’s very heavy so make sure to have someone help you place it into your fireplace”

Helpful Report

Posted 2 months ago

“Garden bench is beautiful and good quality.”

Helpful Report

Posted 2 months ago

“Absolutely beautiful bench. Very high quality and work. Easy to assemble. I applied Wood conditioner and it’s nicely bright up texture and beauty teak. Thank you”

Helpful Report

Posted 2 months ago

“Looks great, arrived quickly”

Helpful Report

Posted 2 months ago

“Excellent Quality! So impressed!”

Helpful Report

Posted 2 months ago

Ash & Ember is rated 4.5 based on 2,885 reviews