Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Incredible packaging. Beautiful product.”

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Posted 1 month ago

“Haven't had a chance to use the product yet but it looks to be exactly what I needed”

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Posted 1 month ago

“We love the new firepit. It looks modern and goes well with vibe we were trying to create with our firepit area. Our next door neighbor wants to buy one too.”

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Posted 1 month ago

“I have to say I am beyond so pleased with this product. It definitely pushes a lot of heat out. It is a little heavy, but nothing that an ash vacuum can’t tackle. Love it that’s all I can say.”

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Posted 1 month ago

“Your merchandise was delivered damaged. I tried contacting you to no avail. No one has returned my messages”

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Posted 1 month ago

“We got these chairs to use with a round outdoor table. They are really lovely— beautifully finished— and very sturdy. My husband had no trouble putting them together (you must use a rubber hammer) although it did take some time to assemble four.”

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Posted 1 month ago

“fantastic product , all steel , will last a lifetime thank you”

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Posted 1 month ago

“Rapid delivery, well built item.”

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Posted 1 month ago

“This firepit is beautiful! Haven't used it yet. Almost hate to get it dirty, but I am looking forward to an evening by the fire. It is easy to assemble and seems very durable.”

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Posted 1 month ago

“Our 42 inch fire bowl was exactly what we were looking for. The quality and price made our choice a no brainer and we love it. From offering to delivery, it was a smooth process.”

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Posted 1 month ago

“Initial product was shattered. Tried to coerce me into paying for shipping insurance. The replacement piece was poorly packaged and nearly shattered. The two pieces don't fit together.”

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Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our support specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“As advertised!”

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Posted 1 month ago

“This was by far the smoothest process to order but the most impressive part is shipping! Holy cow was shipping fast. I did not expect for an item that heavy and large to arrive within 3 days of ordering it. would highly recommend Ash & Ember if you value fast shipping and quality items.”

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Posted 1 month ago

“awesome quality product, well worth tha money”

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Posted 1 month ago

“Love this table, and Ash & Ember shipping and quality.”

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Posted 2 months ago

“Love our bench. Perfect for our front porch. The wood is beautiful and well constructed.”

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Posted 2 months ago

“Overall, it's an impressive grill that I'll use for decades. However, the door hinge did not fit, so it took an hour with a file and rubber mallet to get it on.”

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Posted 2 months ago

“Was very pleased with the service the speedy delivery and quality of the product, was well built. Would recommend anyone to check out all products well made and speedy delivery!”

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Posted 2 months ago

“The quality is solid, but I’d tweak a couple things. First, I’d add support on both ends so I can flip it upside down when needed. Second, I’d sharpen the hooks — would make hanging the meat way easier."*”

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Posted 2 months ago

Hi! Thank you for the great feedback! We're glad to hear you're happy with the quality. Your suggestions about adding support on both ends and sharpening the hooks are appreciated and will be passed along to our product team for consideration in future updates. If you need any further help, please don’t hesitate to reach out to us at info@titanbrands.com.

Posted 2 months ago

“Have purchased several items over the past year and am loving every bit of it!”

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Posted 2 months ago

Ash & Ember is rated 4.5 based on 2,858 reviews