Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,824 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th September 2025

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was promised a $150.00 credit on my first purchase and I never received it.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your review, and we sincerely apologize for the confusion. We’re unable to find any record of a $150 credit associated with your order. Please contact our support team so we can investigate this further and assist you promptly. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 weeks ago

“Great product. Delivery was fast.”

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Posted 1 month ago

“I was absolutley blown away by the quality of this circular fire grate. It is so well constructed of solid steel I know it will literally last a lifetime!”

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Posted 1 month ago

“Great product at a great price. Very easy to assemble and extremely durable. I own multiple sets of the chairs and tables - they are in full sun and do great.”

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Posted 1 month ago

“I purchased teak adarondack chairs, table and table chairs. They are wonderful. Their design is truly a work of art. The pieces fit so well and the attatchments are so well engineered that it was a joy to put them together. We rubbed lindseed oil on them and they look even better. One suggestion, the instructions for the table assembly do not show the tongue/slot configuration on the leg assembly and they pose some ingenuity to assemble. Once assembled, it's great.”

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Posted 1 month ago

“BUYERS BEWARE the return policy is so sub standard ! I purchased four chairs, though well made they are just too big and I dont like them . This is not my first ash and ember purchase, but it will definitely be my last. The customer service for ordering if fast and efficient. the customer service for creating a return is not . THEY HAVE INFORMED ME THAT I AM RESPONSIBLE TO FIND THE TRUCKER, ARRANGE THE RETURN PICK UP, AND ON TOP OF THIS CHARGE THEY ARE ADDING A 20% RESTOCKING FEE. this is exorbitant and excessive and terrible customer service. think twice before buying from them”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Product did not meet expectations! Company refused to pay for return plus a restocking charge! Product sub par!”

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Posted 1 month ago

“Fire poker. Novelty not utility”

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Posted 2 months ago

Hi. Thank you for your feedback! We're sorry to hear the item didn’t meet your expectations. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference: https://ashandemberoutdoors.com/pages/return-policy Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Product is fine enough, but packing on the really heavy stuff is less than desirable.”

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Posted 3 months ago

Hi. Thank you for your feedback, and we're sorry to hear about the packaging issue. We understand how frustrating that can be and truly appreciate you bringing it to our attention. We'll work on improving this moving forward. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“We purchased a Grade "A" Teak table about three weeks ago (and six chairs to go with it). While the materials seem good, the holes/bolts were not aligned to connect the tabletop to the base of the table. We contacted the company the day we received the table and they have been extremely slow to fix the issue. We are three weeks in from starting this process and there has been no proposed solution. It is essentially a non-working table, but they have not provided a way to fix the issue.”

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Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our Senior Customer Success Agents, who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“This firepit is amazing. The build quality is unparallel with anything else i have seen. The welds are solid and very well done thoughout the grate and table and should last a lifetime. This thing looks awesome and throws some serious heat! We love our new table and grate setup and is one of the best purchases made this year.”

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Posted 3 months ago

“From unboxing through assembly and breaking down all shipping materials, it took me (actually my husband) only about an hour and a half by myself. Everything fit together perfectly, and the only tools needed were a screwdriver and rubber mallet. The quality of the table is outstanding and we are very happy with this purchase.”

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Posted 3 months ago

“I bought a pair chairs and ottomans which I am giving a very generous 2 star review. ON the positive side - they are attractive looking and quite heavy but assembly was awful and the chair is not comfortable. First regarding assembly, as others have noted the brass screws/bolts are frequently not long enough in my case ~ 7 out of 20 holes needed to be fixed (!). The company suggested i repair them and they will reimburse me for any hardware i purchased rather than replace them or send new hardware - that is new one for me! I ended up buying a Forstner bit to counter sink the brass screws which took me an hour or two (not including travel time to the hardware store). Unfortunately, once assembled the chair sits low and the chair is not comfortable for my lower back. I am sorry i purchased these and would not recommend. I had much better experience with their chaise loungers. Will not purchase from this company again”

Helpful Report

Posted 3 months ago

Hi. Thank you for sharing your feedback. We're sorry to hear about your experience with the chairs and appreciate you highlighting both the positives and concerns. Upon checking, one of our product support representatives did offer to reimburse you for the hardware if purchased locally. If you still have the receipt, please feel free to reply to that email or contact us directly so we can assist with the reimbursement. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Literal junk. Paid 550$ for a fire pit and while installing almost every screw stripped or cracked and broke. Not to mention their weld lines are exposed and not sealed. Customer service told me they would give me 4$ for new hardware. Not understanding it’s stripped and can’t be removed. Useless all together.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Love it. great quality”

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Posted 4 months ago

“For months I researched the web for an outdoor dining set. I saved this table but was hesitant due to the cost. I have a large deck and wanted a round table for a minimum of 8 people. I always came back to this table. So I finally decided to purchase and I am so glad I invested in this table. I purchased resin chairs from another site to contract with the teak. This table is beautiful! I don’t know how else to describe it. I’ve already had guest and they all loved the table and that we could all see each other and enjoy the company.”

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Posted 4 months ago

“Arrived on time. Easy to put together. Great quality”

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Posted 5 months ago

“DO NOT shop here. The quality is garbage. Our table bled and faded within months of receiving and they said that teak is suppose to do that and that is the look they want from their products. Absolute horrible product and customer service.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Worst experience ever! Ordered teak table and chairs. Got the table and 2 of 4 chairs, with table having holes not drilled deep enough. They sent a whole replacement table from damaged inventory that I had to dispose of and I’m still waiting on 2 chairs 3 months later. No push updates on the back ordered item. I have to constantly follow-up. Painful experience.”

Helpful Report

Posted 5 months ago

Hi. We're truly sorry to hear about your experience and the ongoing frustration. This is not the level of service we aim to provide. I have done some research into your order, and I see that, unfortunately, this item is on backorder. If you would like to keep this order, it will ship as soon as it is restocked. This date of receipt is an estimate, so you may see your item sooner or later, as our team works to manufacture and package this product. You will receive an email with the tracking details as soon as it ships. Thank you for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“So far, I’m not really happy. I ordered a table and chairs, which are beautiful and feel very high quality. However, four of the eight pre-drilled holes and sockets do not line up on the table. Their answer was to offer me a 10% discount to fix it myself. For such a heavy table (250+ pounds) that I spent $2,000 on, I don’t want to have my own screws keeping it together. I want the proper bolts and receiving sockets to line up. I have had friends come over to help me determine if I’m just lining it up wrong, but after multiple attempts and eyeballs on it, the holes just don’t line up. The problem is that drilling new holes won’t help. So far it’s been over a week of me pestering them for an answer. It sounds like I have to figure out how to ship back this heavy table and hope they can send me a working replacement.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

Ash & Ember is rated 4.5 based on 2,824 reviews