Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Would recommend. Wood is of high quality and it is easy to put together. I give it a top 5 star rating.”

Helpful Report

Posted 5 months ago

“Ordered a copper firepit. Arrived all dented and warped. Asked if I could be replaced and was told no I could file a complaint with the shipping company but I was just screwed from their standpoint. So 400 bucks wasted. I would never order from them”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

“Haven't yet used the asado but it was shipped and delivered super quick! It was easy to assemble and we can't wait to use it soon!”

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Posted 5 months ago

“THE WAGON WHEEL GRATE ARRIVED IN GREAT PACKAGING AND GREAT CONDITION! USED IT ONCE ALREADY AND IT IS GREAT!”

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Posted 5 months ago

“Purchased a fire ring. Been unable to use it due to a no fire burn in effect. Hopefully one day I’ll get to try it!”

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Posted 5 months ago

“I was excited to find Amber and Ash. I received the grate that I had been looking for for a long time for my homemade fire pit. Fits perfect”

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Posted 5 months ago

“Just got our new fire pit and can’t wait to use it, if our weather ever gets cool enough! Very solid construction that should last for many years of enjoyment!”

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Posted 5 months ago

“We give this fire pit grill as a gift and they absolutely loved it..!! The fire pit grill is very well designed and built..”

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Posted 5 months ago

“I purchased the 30” Heavy Duty Fire Pit Grate and I couldn’t be happier with the results. It arrived in good time and packaged very well. It’s solidly constructed with no flimsy hollow parts and has stood up to many fires.”

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Posted 5 months ago

“I have purchased a number of Ash and Ember products over the past year and have been extremely pleased with every one of them. The quality, workmanship and ease of assembling has been exemplary.”

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Posted 5 months ago

“Dry well made heavy duty bench and only a few parts to assemble.”

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Posted 5 months ago

“We are really happy with our new fire cauldron. Great quality materials and finish.”

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Posted 5 months ago

“The bench is perfect in our garden. We did have some issues with placing the screws, and a few went through the wood.”

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Posted 5 months ago

“Very satisfied witheach item that was purchased. Hope top purchase more in the future.”

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Posted 5 months ago

“Easy, fast and table arrived in perfect condition! Thanks”

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Posted 5 months ago

“I ordered my table at the end of September and shipped date changed 3 times , I haven’t open the box in which it was delivered. The communication was horrendous I sent emails asking about table it took you for ever to respond.”

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Posted 6 months ago

“exceeded my expectations craftsmanship and finish was great , went together easily and i was impressed it used dowels instead of metal fasteners very pleased with product and would definitely buy again”

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Posted 6 months ago

“Product is made with quality workmanship and performs as described. Very pleased with purchase.”

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Posted 6 months ago

“Customer service is lacking. Placed an order and immediately tried to cancel with no success. To return an item costs shipping and restock fee! Disappointed with results.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“I bought teak chaise lounges for my pool. I like them and they were easy to put together. My only suggestions are that the bolt holes benefit from being counter bored, and it would be nice to have had a suggested cushion vendor who is familiar with the product. I would buy again.”

Helpful Report

Posted 6 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews