Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

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English

“Ordered both a bench and 4 teak chairs. Theses were engineered very well. Products are of great quality and anticipate they will last for years”

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Posted 8 months ago

“Good quality, thanks”

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Posted 8 months ago

“They sent the wrong cushion colors and I've been trying to get in touch with someone for over a week. I keep getting transferred and am told they will call back and email but they haven't done either. Terrible customer service.”

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Posted 8 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“We ordered and received our glider surprisingly within days - it’s beautiful! Sturdy as well as attractive, give yourself some extra time to assemble as the instructions aren’t as clear as they could be, but with the matching parts labeled/numbered things came together with care. The swing carriage was a little confusing so just rake your time. Another tip if you are going to apply teal oil, you may consider applying to the parts before assembly as it will yield a nicer job.”

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Posted 8 months ago

“Amazing quality and value with some precaution. The quality of our Teak Twble and Chairs support the obvious. This is a lot of furniture for the price. It is solid, good wood and well made. The shipping is slow and the arrival is cumbersome. The table has some minor damage which we were able to fix. The chairs were flawless. The removal and discard of outer packing materials is work. I wish they offered white glove. Still, our furniture stands majestically on the patio.”

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Posted 8 months ago

“Very helpful staff on order status. Wasn't however, updated on delays in order and needed to reach out many times on when order would ship. Delivery of 70 lb parcel left at mailbox on main road rather than left at my doorstep, another 0.2 miles down dirt road. Usually FedEx drops all parcels at the door. Not this one. Hard to get it back to house.”

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Posted 8 months ago

“Table is great, was backorderd but arrived when they said it would, 2 months later. Very happy customer!”

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Posted 8 months ago

“Heavy duty. Beautiful finish. Great size. Only downside is I find the rebar style handles dont quite match the style and the fire grate at the bottom already warped after one fire. But a great pit.”

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Posted 8 months ago

“My wife and I ordered two fire pit grates and two pizza stones for two of our children and spouses. The grates were awesome: high quality and exactly as described. Absoluely spectacular! Both pizza stones unfortunately arrived broken (probably the fault of the delivery service, I'm guessing). That was disappointing, but that's not the full story. I called Ash & Ember customer service, spoke with a very helpful young lady, in in short order received a full refund. Count my wife and me as VERY HAPPY Ash & Ember customers. Things don't always go perfectly in life, but when issues arise (such as with the pizza stones), the true character of a person or company comes to the forefront. And in the case of Ash & Ember, they did a wonderful job addressing the issue.”

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Posted 9 months ago

“package arrived torn up and damaged for the 2nd time”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Ash and Ember honored thier package insurance and my delivery was missing when I went to get it. A large BOX over 58 pounds was gone. They promptly sent another one that I have not opened yet. But they werre very professional and understanding. I suggest any latge or heavy items have a special door to door delivery with a signature, so that the shipping company in this case FEDEX does it correctly.”

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Posted 9 months ago

“I placed an order and realized I had ordered the wrong one just a few minutes afterwards. Send an email tried to change my order. You guys said it already shipped. No way you’re that fast. I can make this one work, but I really wanted the other one. it was my fault that you guys did not try to help solve the problem. I haven’t opened the box yet probably gonna order something different from someone else.”

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Posted 9 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Was perfect to my fire pit”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Waiting for my order to be completed. Not happy with the delay.”

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Posted 9 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Ordered a scratch and dent Santa Maria grill. Only needed a few bolts and a knob and it was ready. Works great.”

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Posted 9 months ago

“Nice product. Came with two different colored handles but they’re wood so hoping the will look better if they age a little.”

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Posted 9 months ago

“Luv the fire pit !!!”

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Posted 9 months ago

“product as advertised. shipped quick. thanks”

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Posted 9 months ago

“A confused company with inept representatives [Marion for one} that offers discounts and then when you try to order says they did not offer the discount. Difficult to know whether these people are stupid, inept, or just plain scammers.”

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Posted 9 months ago

Hi. I’m sorry to hear about the difficulties you’ve experienced with our service and the confusion regarding the discount. Your feedback is important, and I apologize for any frustration this has caused. We strive to provide accurate and helpful information. I’ll ensure your concerns are addressed with our team to prevent similar issues in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews