Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing experience from start to finish! Even was delivered earlier than original date given! Easy to navigate website! Would recommend company to my family & friends!”

Helpful Report

Posted 1 day ago

“Great Purchase!”

Helpful Report

Posted 1 day ago

“I ordered a grate for a firepit. It is very sturdy and well made. I would not order from you again however because of your return policies. The grate was great but not what my son wanted. I started the return process, was concerned to learn it had to be returned within 30 days. I started the process well within that time frame and was reassured by your technician that I would be fine because I had started it in time. My complaint is not with Marion, your technician. She did a good job. It is with how incredibly cumbersome your return process is. I didn't mind having to photograph the grate to insure it was in good condition. I didn't mind having to photograph it packaged up to insure I packaged it adequately. I did resent how long i had to wait for the return # only to find out it had to go INSIDE the package. So I had to unwarp it to include the return slip. My second complaint has to do with the restocking fee of 20%. So of the $117 I paid for this grate, minus the approx $20 restocking fee on the cost of the grate, minus the shipping charge of $32, I would only get $46 back. That is assuming this unused grate passed your inspection process. Frankly, it is not worth it to me. I won't be returning it. At our farm, we need a grate to cover our trickle tube in our pond. It is a waste of a good quality grate, but since I'm only going to get $46 back, that is what I intend to do. Please keep in mind that your are competing against Amazon. True, I am sure Amazon quality is no where near your quality, but people have gotten used to a hassle free return process. Returns are free and easy with Amazon. With other companies you may have to pay return postage but not a restocking fee. That resoticking fee & the fact that I had to wait for a very special piece of paper with a code on it that has to go INSIDE the box after I've been asked to photograph the packing job I've done, and reopen the package. It's all too much. I won't be giving your company a good review.”

Helpful Report

Posted 4 days ago

“The fire cauldron is amazing. We've used it twice for an evening fire and once for grilling. In both cases, it was excellent. The ONLY note I could say is that the gauge on the chain holding the bowl is a bit small, causing it to lay oddly from the stand's hook. This is extremely minor and doesn't interrupt anything. Highly recommended.”

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Posted 1 week ago

“Bought table and chairs. Arrived on pallet. Well protected by shipping. The wood is beautiful. It assembled easily. And the wood has that rich teak smell.”

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Posted 1 week ago

“A big thank you to Miranda for looking after me, my daughter and Granddaughter. My daughter bought a pair of denim shorts today which Miranda went to a great deal of trouble to find her size and style that would flatter her figure. My granddaughter bought the most divine crochet vest which is stunning. Whenever I visit E&A, Miranda is an absolute gem and is very helpful - I am 73! So many thanks and thank you to Skye for providing three generations with a wonderful shopping experience.”

Helpful Report

Posted 1 week ago

“This self - feeding grate is Amazing! This is the biggest, hottest, easiest to start & keeping burning we’ve ever had! Our den - about 20’ X 15’ went from 64f to 70f. This was a great purchase! (pun unintentional, but perfect). I highly recommend this product and would absolutely buy again. I wish I could figure out how to add a picture- just a beautiful, blazing fire…”

Helpful Report

Posted 1 week ago

“I'm happy I chose ash and ember. My firepit was delivered on time and I'm pleased with the quality. We christened it last weekend and it was great. Looking forward to more gatherings around the fire for years to come.”

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Posted 2 weeks ago

“Excellent 5 of 5”

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Posted 2 weeks ago

“Delivery was on time. However, the packaging was torn and battered. I was afraid that the fire pit I had ordered would be damaged. Except for minor scrapes the fire pit appeared to be in good condition.”

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Posted 2 weeks ago

“I'm a repeat customer. Great selection of products and easy to order. Fast shipping and delivery, too. I ordered a park grill and was quite impressed with the quality.”

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Posted 3 weeks ago

“I bought this for my husband and love it. It was cheaper than Amazon and ordering and delivery were wonderful!”

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Posted 3 weeks ago

“I'll let you know how satisfied I am after I receive my grill without dents and scratches.”

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Posted 3 weeks ago

“Received order as promised but have not had time to unbox and install”

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Posted 4 weeks ago

“I recently made my first purchase and found the entire experience to be ex excellent. The website allowed me to make the perfect selection at a very reasonable price. The piece was well made and was delivered quickly and on time. I definitely will make more purchases from Ash and Ember.”

Helpful Report

Posted 4 weeks ago

“supurb quality, excellent packaging (overkill actually!)and great value for product. web site and order processing needs work.”

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Posted 1 month ago

“Sturdy well built fire pit. Also performed well in the wind. Used mine for the first time the other night,, knocked the chill out of the air.”

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Posted 1 month ago

“Ez to work with, fash shipping”

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Posted 1 month ago

“Small part was missing from my order one simple email to company and it was resolved completely and hassle to free. Will order again!”

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Posted 1 month ago

“This table is beautiful and well-made. I know it will be enjoyed for many years. The shipment was carefully wrapped and arrived promptly and perfectly.”

Helpful Report

Posted 1 month ago

Ash & Ember is rated 4.5 based on 2,885 reviews