Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very satisfied witheach item that was purchased. Hope top purchase more in the future.”

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Posted 5 months ago

“Easy, fast and table arrived in perfect condition! Thanks”

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Posted 5 months ago

“I ordered my table at the end of September and shipped date changed 3 times , I haven’t open the box in which it was delivered. The communication was horrendous I sent emails asking about table it took you for ever to respond.”

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Posted 5 months ago

“exceeded my expectations craftsmanship and finish was great , went together easily and i was impressed it used dowels instead of metal fasteners very pleased with product and would definitely buy again”

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Posted 5 months ago

“So far I love the product. I am expecting some rust in the rain per past reviews but its a heavy solid piece, fits great and hopefully will last many years”

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Posted 6 months ago

“Beautiful and sturdy. Live our new fire pit tools!”

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Posted 6 months ago

“ask me again in 3years!”

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Posted 6 months ago

“The grill grate is a high quality and good looking addition to the fire pit. Extremely happy with the purchase.”

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Posted 6 months ago

“Purchased the teak glider the instructions are terrible the part numbers on the furniture pieces do not match the instructions. I have emailed and called them over 8 times and two full weeks later no assistance and an un assembled expensive piece of furniture”

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Posted 6 months ago

“Very happy with table and chairs, helpful staff.”

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Posted 6 months ago

“STUNNING! We absolutely love it on our porch! This rack is simple, elegant and impressively solid. I'm already eyeing a few other products! 😄 (Keep in mind, this rack is made for longer than standard cut firewood. Min. 20" cut)”

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Posted 6 months ago

“Very Pleased! High quality and built to last!”

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Posted 6 months ago

“Fire pit came so quickly! It was sturdy, well packaged, and exactly as seen online.”

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Posted 6 months ago

“Excellent service and excellent high quality product!”

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Posted 6 months ago

“I ordered 2 Chaise Lounges , 2 Chairs with ottomans & a Table. Everything was delivered as ordered and I couldn't believe how well packed , and beautifull they are. Excellent workmanship , a pleasure to do business with.”

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Posted 6 months ago

“Fast delivery! Well packaged. Heavy duty grate is well made, no sharp edges. I used the grate for a bubbling water feature as I needed something to support the large stones to hide the pump and water.”

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Posted 6 months ago

“Ordered both a bench and 4 teak chairs. Theses were engineered very well. Products are of great quality and anticipate they will last for years”

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Posted 6 months ago

“Good quality, thanks”

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Posted 6 months ago

“We ordered and received our glider surprisingly within days - it’s beautiful! Sturdy as well as attractive, give yourself some extra time to assemble as the instructions aren’t as clear as they could be, but with the matching parts labeled/numbered things came together with care. The swing carriage was a little confusing so just rake your time. Another tip if you are going to apply teal oil, you may consider applying to the parts before assembly as it will yield a nicer job.”

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Posted 7 months ago

“Amazing quality and value with some precaution. The quality of our Teak Twble and Chairs support the obvious. This is a lot of furniture for the price. It is solid, good wood and well made. The shipping is slow and the arrival is cumbersome. The table has some minor damage which we were able to fix. The chairs were flawless. The removal and discard of outer packing materials is work. I wish they offered white glove. Still, our furniture stands majestically on the patio.”

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Posted 7 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews