Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

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“This firepit is amazing. The build quality is unparallel with anything else i have seen. The welds are solid and very well done thoughout the grate and table and should last a lifetime. This thing looks awesome and throws some serious heat! We love our new table and grate setup and is one of the best purchases made this year.”

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Posted 3 days ago

“From unboxing through assembly and breaking down all shipping materials, it took me (actually my husband) only about an hour and a half by myself. Everything fit together perfectly, and the only tools needed were a screwdriver and rubber mallet. The quality of the table is outstanding and we are very happy with this purchase.”

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Posted 5 days ago

“I bought a pair chairs and ottomans which I am giving a very generous 2 star review. ON the positive side - they are attractive looking and quite heavy but assembly was awful and the chair is not comfortable. First regarding assembly, as others have noted the brass screws/bolts are frequently not long enough in my case ~ 7 out of 20 holes needed to be fixed (!). The company suggested i repair them and they will reimburse me for any hardware i purchased rather than replace them or send new hardware - that is new one for me! I ended up buying a Forstner bit to counter sink the brass screws which took me an hour or two (not including travel time to the hardware store). Unfortunately, once assembled the chair sits low and the chair is not comfortable for my lower back. I am sorry i purchased these and would not recommend. I had much better experience with their chaise loungers. Will not purchase from this company again”

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Posted 5 days ago

Hi. Thank you for sharing your feedback. We're sorry to hear about your experience with the chairs and appreciate you highlighting both the positives and concerns. Upon checking, one of our product support representatives did offer to reimburse you for the hardware if purchased locally. If you still have the receipt, please feel free to reply to that email or contact us directly so we can assist with the reimbursement. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 days ago

“Love it. great quality”

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Posted 1 month ago

“For months I researched the web for an outdoor dining set. I saved this table but was hesitant due to the cost. I have a large deck and wanted a round table for a minimum of 8 people. I always came back to this table. So I finally decided to purchase and I am so glad I invested in this table. I purchased resin chairs from another site to contract with the teak. This table is beautiful! I don’t know how else to describe it. I’ve already had guest and they all loved the table and that we could all see each other and enjoy the company.”

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Posted 1 month ago

“Arrived on time. Easy to put together. Great quality”

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Posted 1 month ago

“So far, I’m not really happy. I ordered a table and chairs, which are beautiful and feel very high quality. However, four of the eight pre-drilled holes and sockets do not line up on the table. Their answer was to offer me a 10% discount to fix it myself. For such a heavy table (250+ pounds) that I spent $2,000 on, I don’t want to have my own screws keeping it together. I want the proper bolts and receiving sockets to line up. I have had friends come over to help me determine if I’m just lining it up wrong, but after multiple attempts and eyeballs on it, the holes just don’t line up. The problem is that drilling new holes won’t help. So far it’s been over a week of me pestering them for an answer. It sounds like I have to figure out how to ship back this heavy table and hope they can send me a working replacement.”

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Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“The table and chairs I purchased are beautiful and beautifully made. Assembling them was much easier than I thought it would be. I would definitely buy from A&E again.”

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Posted 2 months ago

“Very happy with purchase. Great Quality.”

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Posted 3 months ago

“I was very pleased with your selection of outdoor benches. I have been looking for a memorial bench for several months. I was so delighted with your selection and quaility. My many months search was finally over! Thank you”

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Posted 6 months ago

“Horrible customer service. I purchased a 32" wagon wheel fire pit grate on 11/6/24. It arrived & looked great when i pulled it out of the box. Within 2 days it was starting to rust. The entire surface is now rusted. I have reached,out to them num,erous times, both by phone & message and no one is addressing the issue. I will now have to dispute the charge with my credit card company. Obviously they do not stand behaind their products. I would never purchase anything from this company in the future.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Very satisfied with the whole process and I love my fire bowl”

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Posted 6 months ago

“I ordered the Sandhill chairs. Absolutely awesome! Extremley well built and sturdy chairs. You will need cushions! Can't wait for Ash & Ember to start offering them with the chairs.”

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Posted 7 months ago

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

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Posted 7 months ago

“I’ve been buying your targets for over a year now. They work great.”

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Posted 7 months ago

“Would recommend. Wood is of high quality and it is easy to put together. I give it a top 5 star rating.”

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Posted 7 months ago

“Haven't yet used the asado but it was shipped and delivered super quick! It was easy to assemble and we can't wait to use it soon!”

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Posted 7 months ago

“THE WAGON WHEEL GRATE ARRIVED IN GREAT PACKAGING AND GREAT CONDITION! USED IT ONCE ALREADY AND IT IS GREAT!”

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Posted 7 months ago

“Purchased a fire ring. Been unable to use it due to a no fire burn in effect. Hopefully one day I’ll get to try it!”

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Posted 7 months ago

“I was excited to find Amber and Ash. I received the grate that I had been looking for for a long time for my homemade fire pit. Fits perfect”

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Posted 7 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews