Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,944 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered some dueling tree steel targets. Quality was great and shipping was fast. Very happy.”

Helpful Report

Posted 1 month ago

“Terrible customer service. The grill came damaged and they still haven't responded to me regarding a replacement. This should not be that complex.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry for the frustration this caused. Upon reviewing your case, we can confirm that our team has assisted you and a replacement has been issued for your damaged grill. If you have any other concerns, please don’t hesitate to reach out—we’re here to help.

Posted 1 month ago

“Fantastic”

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Posted 1 month ago

“Very satisfied with purchase Perfect!!”

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Posted 1 month ago

“You guys made everything right in my book! Thank you for doing that. I love my gongs and the rest of my shooting range targets! I am happy you took care of me promptly after the mixup. I haven’t set up my gongs or targets yet. I’ll let you know later about the quality of your stuff.”

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Posted 1 month ago

“I bought this for a fire pit, and was exactly as advertised. Great quality.”

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Posted 1 month ago

“The quality of the item is exceptional and delivery was quick. The grate with the reflective back is something I wish I had purchsed years ago! The heat from the fireplace has increased tenfold!”

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Posted 1 month ago

“This is my third order from the company and everything is shipped quickly and well packed. Excellent quality merchandise. I also had a great experience with customer support in ordering an extra part. They were very helpful. Highly recommend the company.”

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Posted 1 month ago

“Outstanding Product. Love the Fire Pit. Excellent shipping.”

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Posted 1 month ago

“I love my new 42” wedge firewood holder! Like all my other Ash & Ember outdoor accessories, it is sturdy and does its’ job well!”

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Posted 1 month ago

“The fire pit is made of too high of a carbon content alloy. The pit broke on its first use. This is definitely not a heavy duty item.”

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Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. If you have any other questions or need further assistance, please don’t hesitate to reach out—we’re happy to help.

Posted 1 month ago

“Great purchase of a smoker. Love it and its the perfect size for what I do. Communication was excellent and shipping was on time. Product and customer service both deserve 5 stars”

Helpful Report

Posted 2 months ago

“Beautiful teak table and beautiful kamado grill. Came within a week of ordering, packaged well and in perfect condition. Easy to unpack and to set up, and had me cranking out my first meal within an hour. The kamado grill is amazing and I’ve already made 4 meals off of it and only had it for over a week, 3 smokes and 1 grilling session, makes cooking outside an event rather than a chore, and the setup looks clutch in our backyard space, couldn’t be happier, love it!”

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Posted 2 months ago

“Product was great. Can't wait to try out my new grill this summer.”

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Posted 2 months ago

“I've been looking for round teak table for a while. I found one at Ash and Ember, and I can't be more pleased. It fits perfectly into the space I had for it. It was perfectly packaged and well protected. The communition has been flawless with this company.”

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Posted 2 months ago

“I have purchased numerous products from A&E over the past few years and have been completely satisfied with my purchases. For the first time ever, I had a product arrive that was missing parts and A&E took care of the problem in a professional and expeditious manner to complete my order to my satisfaction. It was handled completely through their customer support via email very efficiently.”

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Posted 2 months ago

“So happy with the purchase! Exactly what my husband wanted. Excellent customer services when pieces were missing in original packaging. These targets have been tested and withstand more than expected. Already looking at other outdoor products for our home.”

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Posted 2 months ago

“The kettle attachment is well built but the grate consistently gets stuck when lowering and raising.”

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Posted 2 months ago

“Beautiful table. However the ash and ember plague came off within an hour of opening the box…”

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Posted 2 months ago

“Amazing experience from start to finish! Even was delivered earlier than original date given! Easy to navigate website! Would recommend company to my family & friends!”

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Posted 2 months ago

Ash & Ember is rated 4.5 based on 2,944 reviews