Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,797 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bench is perfect in our garden. We did have some issues with placing the screws, and a few went through the wood.”

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Posted 9 months ago

“Very satisfied witheach item that was purchased. Hope top purchase more in the future.”

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Posted 9 months ago

“Easy, fast and table arrived in perfect condition! Thanks”

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Posted 9 months ago

“I ordered my table at the end of September and shipped date changed 3 times , I haven’t open the box in which it was delivered. The communication was horrendous I sent emails asking about table it took you for ever to respond.”

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Posted 9 months ago

“exceeded my expectations craftsmanship and finish was great , went together easily and i was impressed it used dowels instead of metal fasteners very pleased with product and would definitely buy again”

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Posted 9 months ago

“Product is made with quality workmanship and performs as described. Very pleased with purchase.”

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Posted 9 months ago

“Customer service is lacking. Placed an order and immediately tried to cancel with no success. To return an item costs shipping and restock fee! Disappointed with results.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I bought teak chaise lounges for my pool. I like them and they were easy to put together. My only suggestions are that the bolt holes benefit from being counter bored, and it would be nice to have had a suggested cushion vendor who is familiar with the product. I would buy again.”

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Posted 9 months ago

“So far I love the product. I am expecting some rust in the rain per past reviews but its a heavy solid piece, fits great and hopefully will last many years”

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Posted 9 months ago

“Beautiful and sturdy. Live our new fire pit tools!”

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Posted 9 months ago

“ask me again in 3years!”

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Posted 9 months ago

“The grill grate is a high quality and good looking addition to the fire pit. Extremely happy with the purchase.”

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Posted 9 months ago

“Purchased the teak glider the instructions are terrible the part numbers on the furniture pieces do not match the instructions. I have emailed and called them over 8 times and two full weeks later no assistance and an un assembled expensive piece of furniture”

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Posted 9 months ago

“The 32" Hemisphere Fire Pit arrived very quickly. It is everything that it was advertised,very well constructed. It was rather unstable on the stand, but with a little adjustment it fits just fine. The spark screen is well built and the pit works just great. We have used it almost every evening since we got it. I give it a 4.5 out of 5 as the grate is very flimsy and probably won't last but about a month. We consider it well worth the price and will definately check out Ash & Ember for other accessories.”

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Posted 9 months ago

“Box arrived damaged by carrier. After opening, product was packed well enough not to be damaged. Instructions for assembly were clear and all parts accounted for. Unfortunately, four screw holes would not align with pre drilled holes. One on the ring at the bottom of the pit and one out of three on each leg. Haven’t put it to use yet. Hoping it holds up to weather.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Very happy with table and chairs, helpful staff.”

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Posted 9 months ago

“STUNNING! We absolutely love it on our porch! This rack is simple, elegant and impressively solid. I'm already eyeing a few other products! 😄 (Keep in mind, this rack is made for longer than standard cut firewood. Min. 20" cut)”

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Posted 9 months ago

“Very Pleased! High quality and built to last!”

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Posted 9 months ago

“Fire pit came so quickly! It was sturdy, well packaged, and exactly as seen online.”

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Posted 9 months ago

“The 4 chairs I purchase went down in price by $33 each a few days after I got them. When I called CS, I was told there was a 7-day price adjustment policy that I missed by 2 days. When asked where this policy was posted I was told I had to search for it using a chat box and it wasn’t posted where the other policies are. Macy Santos in CS was getting quite snarky until I asked for the CEO’s name. I actually went to the Ash and Ember website to do more shopping when I discovered the price change. I was a repeat customer, but not anymore. I will post my frustrations on Facebook and any other online outlets that I can. I have copies of all communications from Macy Santos and the Better Business Bureau. Austin Speck may reach out to me at annenichols@cox.net or annemnichols@icloud.com”

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Posted 9 months ago

Hello, we sincerely apologize if you didn’t receive a refund for the sale price. Titan has a 24-hour price adjustment policy, which we’ve extended to 7 days for items purchased on our branded websites. You can find details about our sale price adjustment policy here: https://support.ashandemberoutdoors.com/hc/en-us/articles/19431396425997-Price-Adjustment-Policy. If you need further assistance, please email us at info@titangreatoutdoors.com

Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,797 reviews