Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great Company to deal with. Quick, excellent quality products and great customer service.”

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Posted 2 months ago

“The cusstomer service was outstanding. As a municipality, Ash and Ember staff worked through our tax- exempt status and fulfilled our order. Staff was courteous and helpful throughout the purchasing process. We are looking forward to future purchases as we make our community a great place to walk, learn, rest and relax.”

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Posted 2 months ago

“MY PERSONAL EXPERIENCE I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”

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Posted 2 months ago

“Ash and ember is the place to go. They have a great selection of product , I’m sure they could help you find exactly what you need.”

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Posted 2 months ago

“I have purchased and assembled at least 3 Ash & Ember Teak Benches, along with several tables and many chairs. This is high quality construction using "clear" and quality teak wood. Excellent value for the cost, they look and feel substantial and in use they are fantastic. I should add that I started with a small order and after receiving the first order I understood that this was a real bargain with lasting value. We have older teak furniture that is not as substantial but lasted 25 years so far... I expect even better results with these Ash & Ember products.Frederick Maryland”

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Posted 2 months ago

“everything went great with my delivery, excellent product very high quality. Vey happy with my fire pit purchase. diffently would order again from Ash & Ember.”

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Posted 2 months ago

“Well built, heavy duty, plenty of cooking area. I love my new Santa Maria Argentine grill! I done wood-fire cooking for a few years and this thing takes it up a notch and makes it so much easier to do at home. Great temperature control and flare-up prevention.”

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Posted 2 months ago

“I bought the iron grate for my outdoor firepit. It does an excellent job of supporting the wood throughout the burn process.”

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Posted 2 months ago

“Excellent quality teak.”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“Delivered on time, package well, easy to assemble. Hardware was all there and great overall quality. Motor ran smooth, quietly and rotisserie perfectly. I shopped for years on line before settling on this unit. Me and my wife 100% satisfied.”

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Posted 2 months ago

“The cast iron firepit is exactly what we expected. Great value for the price.”

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Posted 2 months ago

“Got to be the worst customer service ever. Never again. Buyer beware.”

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Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“The benches I purchased were for the walkway in front of St. Thomas Episcopal Church, the oldest church in NC and located in the oldest town in NC. They provide a place for parishioners and visitors to sit and rest to enjoy the beautiful surroundings and church. The benches are a lovely addition to our church grounds.”

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Posted 3 months ago

“I was promised a $150.00 credit on my first purchase and I never received it.”

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Posted 3 months ago

Hi! Thank you for your review, and we sincerely apologize for the confusion. We’re unable to find any record of a $150 credit associated with your order. Please contact our support team so we can investigate this further and assist you promptly. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Great product. Delivery was fast.”

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Posted 3 months ago

“I was absolutley blown away by the quality of this circular fire grate. It is so well constructed of solid steel I know it will literally last a lifetime!”

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Posted 3 months ago

“Great product at a great price. Very easy to assemble and extremely durable. I own multiple sets of the chairs and tables - they are in full sun and do great.”

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Posted 3 months ago

“I purchased teak adarondack chairs, table and table chairs. They are wonderful. Their design is truly a work of art. The pieces fit so well and the attatchments are so well engineered that it was a joy to put them together. We rubbed lindseed oil on them and they look even better. One suggestion, the instructions for the table assembly do not show the tongue/slot configuration on the leg assembly and they pose some ingenuity to assemble. Once assembled, it's great.”

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Posted 3 months ago

“BUYERS BEWARE the return policy is so sub standard ! I purchased four chairs, though well made they are just too big and I dont like them . This is not my first ash and ember purchase, but it will definitely be my last. The customer service for ordering if fast and efficient. the customer service for creating a return is not . THEY HAVE INFORMED ME THAT I AM RESPONSIBLE TO FIND THE TRUCKER, ARRANGE THE RETURN PICK UP, AND ON TOP OF THIS CHARGE THEY ARE ADDING A 20% RESTOCKING FEE. this is exorbitant and excessive and terrible customer service. think twice before buying from them”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy Please email us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

Ash & Ember is rated 4.5 based on 2,858 reviews