Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far I love the product. I am expecting some rust in the rain per past reviews but its a heavy solid piece, fits great and hopefully will last many years”

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Posted 6 months ago

“Beautiful and sturdy. Live our new fire pit tools!”

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Posted 6 months ago

“ask me again in 3years!”

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Posted 6 months ago

“The grill grate is a high quality and good looking addition to the fire pit. Extremely happy with the purchase.”

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Posted 6 months ago

“Purchased the teak glider the instructions are terrible the part numbers on the furniture pieces do not match the instructions. I have emailed and called them over 8 times and two full weeks later no assistance and an un assembled expensive piece of furniture”

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Posted 6 months ago

“The 32" Hemisphere Fire Pit arrived very quickly. It is everything that it was advertised,very well constructed. It was rather unstable on the stand, but with a little adjustment it fits just fine. The spark screen is well built and the pit works just great. We have used it almost every evening since we got it. I give it a 4.5 out of 5 as the grate is very flimsy and probably won't last but about a month. We consider it well worth the price and will definately check out Ash & Ember for other accessories.”

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Posted 6 months ago

“Box arrived damaged by carrier. After opening, product was packed well enough not to be damaged. Instructions for assembly were clear and all parts accounted for. Unfortunately, four screw holes would not align with pre drilled holes. One on the ring at the bottom of the pit and one out of three on each leg. Haven’t put it to use yet. Hoping it holds up to weather.”

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Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Very happy with table and chairs, helpful staff.”

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Posted 6 months ago

“STUNNING! We absolutely love it on our porch! This rack is simple, elegant and impressively solid. I'm already eyeing a few other products! 😄 (Keep in mind, this rack is made for longer than standard cut firewood. Min. 20" cut)”

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Posted 6 months ago

“Very Pleased! High quality and built to last!”

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Posted 6 months ago

“Fire pit came so quickly! It was sturdy, well packaged, and exactly as seen online.”

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Posted 6 months ago

“The 4 chairs I purchase went down in price by $33 each a few days after I got them. When I called CS, I was told there was a 7-day price adjustment policy that I missed by 2 days. When asked where this policy was posted I was told I had to search for it using a chat box and it wasn’t posted where the other policies are. Macy Santos in CS was getting quite snarky until I asked for the CEO’s name. I actually went to the Ash and Ember website to do more shopping when I discovered the price change. I was a repeat customer, but not anymore. I will post my frustrations on Facebook and any other online outlets that I can. I have copies of all communications from Macy Santos and the Better Business Bureau. Austin Speck may reach out to me at annenichols@cox.net or annemnichols@icloud.com”

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Posted 6 months ago

Hello, we sincerely apologize if you didn’t receive a refund for the sale price. Titan has a 24-hour price adjustment policy, which we’ve extended to 7 days for items purchased on our branded websites. You can find details about our sale price adjustment policy here: https://support.ashandemberoutdoors.com/hc/en-us/articles/19431396425997-Price-Adjustment-Policy. If you need further assistance, please email us at info@titangreatoutdoors.com

Posted 6 months ago

“Excellent service and excellent high quality product!”

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Posted 6 months ago

“I ordered 2 Chaise Lounges , 2 Chairs with ottomans & a Table. Everything was delivered as ordered and I couldn't believe how well packed , and beautifull they are. Excellent workmanship , a pleasure to do business with.”

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Posted 6 months ago

“Fast delivery! Well packaged. Heavy duty grate is well made, no sharp edges. I used the grate for a bubbling water feature as I needed something to support the large stones to hide the pump and water.”

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Posted 6 months ago

“Ordered both a bench and 4 teak chairs. Theses were engineered very well. Products are of great quality and anticipate they will last for years”

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Posted 7 months ago

“Good quality, thanks”

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Posted 7 months ago

“They sent the wrong cushion colors and I've been trying to get in touch with someone for over a week. I keep getting transferred and am told they will call back and email but they haven't done either. Terrible customer service.”

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Posted 7 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“We ordered and received our glider surprisingly within days - it’s beautiful! Sturdy as well as attractive, give yourself some extra time to assemble as the instructions aren’t as clear as they could be, but with the matching parts labeled/numbered things came together with care. The swing carriage was a little confusing so just rake your time. Another tip if you are going to apply teal oil, you may consider applying to the parts before assembly as it will yield a nicer job.”

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Posted 7 months ago

“Amazing quality and value with some precaution. The quality of our Teak Twble and Chairs support the obvious. This is a lot of furniture for the price. It is solid, good wood and well made. The shipping is slow and the arrival is cumbersome. The table has some minor damage which we were able to fix. The chairs were flawless. The removal and discard of outer packing materials is work. I wish they offered white glove. Still, our furniture stands majestically on the patio.”

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Posted 7 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews