Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,789 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great quality and easy to assemble!”

Helpful Report

Posted 7 months ago

“It was package extremely well. Took longer to unpack than put together. Well made and sturdy. Should last for a long time.”

Helpful Report

Posted 7 months ago

“First shipment arrived damaged Second replacement shipment arrived and it’s the wrong chair. Customer service very slow to resolve.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Easy transaction: shipping was on time and item was packaged to avoid damage in transit.”

Helpful Report

Posted 7 months ago

“Great service!”

Helpful Report

Posted 7 months ago

“Instructions were not the greatest”

Helpful Report

Posted 8 months ago

Hi. Thank you for your feedback. We apologize for any confusion with the instructions. We’re continuously working to improve our guidance materials, and your input is valuable in helping us enhance our products. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Easy purchase routine and the product arrived very quickly. Good experience!”

Helpful Report

Posted 8 months ago

“Excellent product and extremely fast delivery”

Helpful Report

Posted 8 months ago

“Very quick delivery and amazing product”

Helpful Report

Posted 8 months ago

“Looks great in my fire pit lots of compliments”

Helpful Report

Posted 8 months ago

“We just received our 42" Hemisphere Fire Pit and while it’s a little early in the season we have fired it up a couple times and absolutely love it!! We are looking to have a top made so we can use it as a table when we are not burning a fire.”

Helpful Report

Posted 8 months ago

“Took quite a long time to receive!”

Helpful Report

Posted 8 months ago

“Original shipment arrived broken. Replacement was on its way immediately. Thank you for everything!”

Helpful Report

Posted 8 months ago

“I got exactly what I expected and love everything I bought!”

Helpful Report

Posted 8 months ago

“The product, the Wagon Wheel fire grate, is covered with bright orange rust within weeks of first use. This clearly is due to poor quality since I have now read reviews online that say the exact same thing. Why do you continue to sell this product? Why do you not tell your customers that this will rust. This was an expensive grate. My 10 year old previous grate had no rust at all. I only replaced it because we built a bigger firepit.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Great product and quality. Elevated the backyard fire pit.”

Helpful Report

Posted 8 months ago

“Good Grate.”

Helpful Report

Posted 8 months ago

“First time customer of Ash and Ember but I'll be back. Sales people were very knowledgeable and product quality of the teak bar table we bought is outstanding.”

Helpful Report

Posted 8 months ago

“Not usually review posters but we ordered the 42” fire pit, and WOW. Beautiful piece and perfect fit. We were frustrated by our solo stove and its ability to actually keep you warm. This is perfect. Well done.”

Helpful Report

Posted 8 months ago

“Ash & Ember did a good job with my two items ordered.. Haven't used the firepit grate, but it looks like good quality materials and Ash & Ember was good to deal with.”

Helpful Report

Posted 8 months ago

Ash & Ember is rated 4.5 based on 2,789 reviews