Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Great product well built I would definitely buy and recommend to my neighbors. Easy to order and shipping was quick. Very durable. I made a great choice. Thank You Ash & Ember”

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Posted 1 month ago

“Our purchase of four Savannah Adirondack chairs. They are finely crafted and comfortable. One of the chairs seems to have not received its final sanding on the topside of the arms as they are rough compared to the other chairs. What is the grit number used in the final sanding? Thank you in advance.”

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Posted 1 month ago

“Product is very much high quality & is a definite recommended for others looking to utilize for their personal fire pits.”

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Posted 2 months ago

“⭐⭐⭐⭐⭐ Outstanding Craftsmanship and Customer Service! I couldn't be happier with my experience with Ash & Ember Outdoors. From start to finish, the customer service was excellent. They answered all of my questions, kept me informed throughout the process, and it was clear they genuinely care about both their products and their customers. I purchased the Santa Monica Grill, and the quality exceeded my expectations. The craftsmanship is outstanding—the fit and finish, heavy-duty construction, firebrick lining, and attention to detail are second to none. You can tell this grill was built by people who understand live-fire cooking. Assembly was straightforward, and once it was together, it quickly became the centerpiece of my outdoor kitchen. It's not just a grill—it's a piece of functional art that I'm looking forward to cooking on for many years. If you're considering a Santa Maria-style grill, I highly recommend Ash & Ember Outdoors. Quality products, excellent communication, and customer service that's becoming harder and harder to find these days. Thank you for building such an incredible grill! — Michael, Ferndale, WA”

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Posted 2 months ago

“Great experience, quality furniture with minimal set-up. We are loving it!”

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Posted 2 months ago

“need 1" square forks for my spit. I am going to have the old forks re welded to the new 7/8" forks you sent.”

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Posted 3 months ago

“The grate is great ! I expected more from the fire ring not as heavy as expected.”

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Posted 5 months ago

“I really like my new Santa Maria style grill. It's well constructed and solid. We've had some rainy weekends so I haven't been able to use it yet, but am looking forward to trying it out this next weekend! The only issue I had was the packaging did not include an instruction manual but I was able to find one on-line. It would have been nice to have that already included.”

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Posted 5 months ago

“I am satisfied with our outdoor table and chairs, it is exactly what we were looking for. It is heavy duty and will last for years and years. Here are a couple issues that I experienced, although I would still have made purchased regardless. 1. The chairs were extremely difficult to put together, although I do appreciate the craftsmanship. 2. The wood arrived dry and cracked. I spent a couple hours applying a high quality teak wood sealer and UV protectant. I will apply a second coat soon. Hopefully with oil and a cover the cracks won’t get any larger. Overall, we are impressed with Ash & Amber, this is our first time purchasing from the company. Customer service was very helpful with tips and tricks to get the chairs together.”

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Posted 6 months ago

“product seems goo, price fair. the shipping was difficult in that i either failed to enter the address i wanted to ship to or somehow the website reverted to my billing address. when i called (same day i ordered) it was difficult to get to someone and then they told me that i would have to pay a shipping change fee - time 3 (!) as these were shipped separately (even though i ordered all at once). to effect this they needed a copy of the invoice of my paying for the change of addres fee, but i never recieved any invoiceto pay by. when i chase that for follow up, they did finally email an invoice another day later by which time the shipment was actually already out for delivery. very cumbersome process”

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Posted 6 months ago

“I purchased the firewood rack and couldn't be happier. Excellent, heavy duty, rack that arrived on time and cheaper than I could have one built.”

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Posted 6 months ago

“The bench is extremely well made, beautiful and sturdy. It would give it a 5 star review except the instructions are not clear at all - no text and just cryptic drawings. Both wood dowels and screws are provided, but it is not clear where to use the screws. There are predrilled screw holes in a few places where we did use them. I called customer service and they said just use dowels not screws. But after I sent a photo of the instructions, the rep was then not sure. He finally said that he didn’t know what to tell me. Someone at this company needs to actually assemble the bench themselves and update the instructions with what they learn. Also, regardless of how carefully we tapped in the dowels, the dowels split and smashed flat because they are longer than the predrilled holes and wood used for the dowels is very soft. If the company addresses these issues, the bench would be perfect!”

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Posted 7 months ago

“Very happy with the chairs I ordered. Extremely well packed. I took a star because I feel the directions to put together are misleading at best. To pull the pieces together tight enough you really need to use clamps. And any time you use dowels you need to use wood glue as well. There were probably 3 dowels I could only get halfway in. None went in flush- there was about 1/4-3/8" that I needed to flush trim and sand. Having said that the wood is smooth and well put together. A video would be helpful. Then I could see how they get this together without clamps and drive the dowels in all the way.”

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Posted 7 months ago

“Wear gloves when handling the grate, for I got cut by a steel sliver. The reflective plate does a good job of reflecting heat back into the room. It's a good product, and I would recommend it to someone with a fire place.”

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Posted 11 months ago

“We ordered a teak cart however the one we received had a could have defects in the wood. We called customer service and they took care of us right away and we received the new cart in record time.”

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Posted 11 months ago

“Overall, it's an impressive grill that I'll use for decades. However, the door hinge did not fit, so it took an hour with a file and rubber mallet to get it on.”

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Posted 1 year ago

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

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Posted 1 year ago

“Product is made with quality workmanship and performs as described. Very pleased with purchase.”

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Posted 1 year ago

“I bought teak chaise lounges for my pool. I like them and they were easy to put together. My only suggestions are that the bolt holes benefit from being counter bored, and it would be nice to have had a suggested cushion vendor who is familiar with the product. I would buy again.”

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Posted 1 year ago

“The 32" Hemisphere Fire Pit arrived very quickly. It is everything that it was advertised,very well constructed. It was rather unstable on the stand, but with a little adjustment it fits just fine. The spark screen is well built and the pit works just great. We have used it almost every evening since we got it. I give it a 4.5 out of 5 as the grate is very flimsy and probably won't last but about a month. We consider it well worth the price and will definately check out Ash & Ember for other accessories.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,198 reviews