Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 3,013 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Español

“I really like my new Santa Maria style grill. It's well constructed and solid. We've had some rainy weekends so I haven't been able to use it yet, but am looking forward to trying it out this next weekend! The only issue I had was the packaging did not include an instruction manual but I was able to find one on-line. It would have been nice to have that already included.”

Helpful Report

Posted 2 weeks ago

“I am satisfied with our outdoor table and chairs, it is exactly what we were looking for. It is heavy duty and will last for years and years. Here are a couple issues that I experienced, although I would still have made purchased regardless. 1. The chairs were extremely difficult to put together, although I do appreciate the craftsmanship. 2. The wood arrived dry and cracked. I spent a couple hours applying a high quality teak wood sealer and UV protectant. I will apply a second coat soon. Hopefully with oil and a cover the cracks won’t get any larger. Overall, we are impressed with Ash & Amber, this is our first time purchasing from the company. Customer service was very helpful with tips and tricks to get the chairs together.”

Helpful Report

Posted 1 month ago

“product seems goo, price fair. the shipping was difficult in that i either failed to enter the address i wanted to ship to or somehow the website reverted to my billing address. when i called (same day i ordered) it was difficult to get to someone and then they told me that i would have to pay a shipping change fee - time 3 (!) as these were shipped separately (even though i ordered all at once). to effect this they needed a copy of the invoice of my paying for the change of addres fee, but i never recieved any invoiceto pay by. when i chase that for follow up, they did finally email an invoice another day later by which time the shipment was actually already out for delivery. very cumbersome process”

Helpful Report

Posted 1 month ago

“I purchased the firewood rack and couldn't be happier. Excellent, heavy duty, rack that arrived on time and cheaper than I could have one built.”

Helpful Report

Posted 1 month ago

“The bench is extremely well made, beautiful and sturdy. It would give it a 5 star review except the instructions are not clear at all - no text and just cryptic drawings. Both wood dowels and screws are provided, but it is not clear where to use the screws. There are predrilled screw holes in a few places where we did use them. I called customer service and they said just use dowels not screws. But after I sent a photo of the instructions, the rep was then not sure. He finally said that he didn’t know what to tell me. Someone at this company needs to actually assemble the bench themselves and update the instructions with what they learn. Also, regardless of how carefully we tapped in the dowels, the dowels split and smashed flat because they are longer than the predrilled holes and wood used for the dowels is very soft. If the company addresses these issues, the bench would be perfect!”

Helpful Report

Posted 2 months ago

“Very happy with the chairs I ordered. Extremely well packed. I took a star because I feel the directions to put together are misleading at best. To pull the pieces together tight enough you really need to use clamps. And any time you use dowels you need to use wood glue as well. There were probably 3 dowels I could only get halfway in. None went in flush- there was about 1/4-3/8" that I needed to flush trim and sand. Having said that the wood is smooth and well put together. A video would be helpful. Then I could see how they get this together without clamps and drive the dowels in all the way.”

Helpful Report

Posted 2 months ago

“Wear gloves when handling the grate, for I got cut by a steel sliver. The reflective plate does a good job of reflecting heat back into the room. It's a good product, and I would recommend it to someone with a fire place.”

Helpful Report

Posted 5 months ago

“We ordered a teak cart however the one we received had a could have defects in the wood. We called customer service and they took care of us right away and we received the new cart in record time.”

Helpful Report

Posted 6 months ago

“Overall, it's an impressive grill that I'll use for decades. However, the door hinge did not fit, so it took an hour with a file and rubber mallet to get it on.”

Helpful Report

Posted 7 months ago

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

Helpful Report

Posted 1 year ago

“Product is made with quality workmanship and performs as described. Very pleased with purchase.”

Helpful Report

Posted 1 year ago

“I bought teak chaise lounges for my pool. I like them and they were easy to put together. My only suggestions are that the bolt holes benefit from being counter bored, and it would be nice to have had a suggested cushion vendor who is familiar with the product. I would buy again.”

Helpful Report

Posted 1 year ago

“The 32" Hemisphere Fire Pit arrived very quickly. It is everything that it was advertised,very well constructed. It was rather unstable on the stand, but with a little adjustment it fits just fine. The spark screen is well built and the pit works just great. We have used it almost every evening since we got it. I give it a 4.5 out of 5 as the grate is very flimsy and probably won't last but about a month. We consider it well worth the price and will definately check out Ash & Ember for other accessories.”

Helpful Report

Posted 1 year ago

“Heavy duty. Beautiful finish. Great size. Only downside is I find the rebar style handles dont quite match the style and the fire grate at the bottom already warped after one fire. But a great pit.”

Helpful Report

Posted 1 year ago

“Nice product. Came with two different colored handles but they’re wood so hoping the will look better if they age a little.”

Helpful Report

Posted 1 year ago

“The fire pit works really well, the only complaint is the wire mesh lid doesnt fit well. It's not round like the fire pit. it kinda works but isnt great at all!”

Helpful Report

Posted 1 year ago

“I called to check on the status of the bench that I had ordered because the order was passed due and I hadn't received any delivery update status, and the receptionist answered with another name other than Ash and Ember. That was disconcerting because I thought that I might have been scammed ! Periodic updates about delivery would have been appreciated, especially since I paid extra for delivery service, otherwise I would have given 5 stars beause the bench is gorgeous, beautifully constructed with high quality teak.”

Helpful Report

Posted 1 year ago

“Looks great in my fire pit lots of compliments”

Helpful Report

Posted 1 year ago

“Took quite a long time to receive!”

Helpful Report

Posted 1 year ago

“Ash & Ember did a good job with my two items ordered.. Haven't used the firepit grate, but it looks like good quality materials and Ash & Ember was good to deal with.”

Helpful Report

Posted 1 year ago

Ash & Ember is rated 4.5 based on 3,013 reviews