Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 3,013 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I ordered a teak bench and 2 scratch and Dent teak 20" planters. I received the bench and 1 planter and am very satisfied with both. I was not told upfront that only one scratch and Dent was available even though I ordered and paid for two. I inquired after only receiving one and was told that was the only one available and you didn't know when another would be available which is completely understandable. My payment has been refunded. If I had known only one was available at the time I ordered I would have ordered one at regular price so I would have gotten a pair as planned. I purchased two plastic inserts for two planters from another company to protect the teak. I went back on your site quickly to order another planter and it appeared the price had gone up from the time I originally purchased and I would now have a shipping charge that I wouldn't have had if I had received two with the first order. It is still in my cart as I try to figure out if I want to spend the additional money or get additional products from you to avoid the shipping charge.”

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Posted 1 year ago

“I love our new teak table! We have rotten a fair amount of complements in the days that we’ve had it. The only disappointment was that when we were building it some of the holes did not line up with the screws. We tried turning turning the table top 180 degrees to no avail. We were always left with one or two screws that would just would not go in. In the end, we left one hole without a screw and we hope that since the top is so heavy, it won’t matter in the long run.”

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Posted 1 year ago

“The box came torn , open. Was worried that there would be damage. Was happy there was not.”

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Posted 1 year ago

“Great price and fast shipping!”

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Posted 1 year ago

“We ordered a teak table and it arrived very quickly. The only problem is there were a couple of small dents in the table top. They were obvouisly there when the table was packed bacause there was no damage to the packaging and the parts were well padded inside. The company offered 10% compensation and we countered with 20% (which came to $96) and they accepted. We wish the table didn't have any dents but they were pretty small so we are happy. The company was very responsive.”

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Posted 1 year ago

“This grill is commercial quality. Period. Made of 10 gauge steel. I’m only giving it 4 out of 5 stars because the holes in the grease tray were not tapped for the mounting screws and I had to tap them myself.”

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Posted 1 year ago

“I was pleased with the ease of ordering and prompt delivery. I also love the robustness of the product compared to other fire bowls.. Unfortunately it was not packaged sufficiently to protect it from the rigors of shipping. It arrived with some of the heat and rust protective paint scraped off. Wondering how to resolve that. Other than that I think it's a good value purchase.”

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Posted 1 year ago

“Excellent open fire grill”

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Posted 1 year ago

“1 of 2 items arrived on time. The one arrived on time in good condition. The second item arrived a few days later with a few scratches. Since we will use it outside I did not return it but it was a little bit of a bummer as a gift. Appear to be solid products on first use.”

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Posted 1 year ago

“We haven't put it together yet, but my order did come before Father's Day. Originally it wasn't slated until after. I was pleased with the speedy delivery.”

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Posted 1 year ago

“I ordered and received 4 arm chairs. They are solid and sturdy. They are fairly basic to assemble. However a little more information, and a few extra pegs would be helpful. They don't go in flush to the chair and will need to be cut/sanded down. I sent a chat question without an answer to date.”

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Posted 1 year ago

“Have yet to use the fire pot. Looks to be all good”

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Posted 1 year ago

“On time in great packaging great product”

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Posted 2 years ago

“The bench is nicely finished. no flaws in the teak wood or finish. The assembly was secure although I wish they would have been more explicit and detailed with the diagrams for assembly. All in all, it looks like a much more expensive bench that I was considering for twice the price. Satisfied with this purchase. Thank you.”

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Posted 2 years ago

“The grill appeared to have been in a plane crash, the box was extremely damaged with a mile of tape on it, the grill sides were bent, i was able to straighten them and i was surprized to have all the parts to assemble it once i did open the box. I like the grille, just could have reached me in much better condition.”

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Posted 2 years ago

“I received my order very fast. The products were great, however one item was missing two bolts, and the threads on several bolts that I did receive were mashed. So I had to buy replacement bolts at the hardware store for $11. Overall, I really liked the quality of the products.”

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Posted 2 years ago

“product is amazing. great quality. way better than crate & barrel, west elm, even RH. Well crafted and heavy. Delivery was delayed a good month, and the peice took some care assembling. would definitely buy more items from ash & ember.”

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Posted 2 years ago

“My first cook out was excellent The rotisserie preformed very well”

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Posted 2 years ago

“Was missing 2 screws. CS wanted me to find replacements on own and after 3 exchanges of no, replacements sent. Instructions do not have part # or number that should have been provided to check before putting together. Didn't know until put together as far as could with what was available.”

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Posted 2 years ago

“Beautiful and easy to put together . Would have given 5 stars but one of the screw openings was offset and the screw wouldn’t fit.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,013 reviews