Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our Santa Maria Grill is the real deal! Got this for my husband as his starter Argentian style grill. Only issue I had was the turning wheel was drenched in grease/oil which looked like it dried up a bit in the packaging or perhaps it was exposed & grease dried up. Still having difficulty removing it so it will look brand new as it should be. Haven't grilled on it yet, so may have an update sometime in the future! Thank you!”

Helpful Report

Posted 1 year ago

“Very nice product, heavy duty steel. Grill surface and charcoal try need 2 clamps each, because only one for each part allow them to move a lot. I had to make them by myself. Otherwise very happy!”

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Posted 1 year ago

“I have yet to use the product, but I had to modify the spreader control and had to change the wood screws which connect apparatus to the frame.”

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Posted 1 year ago

“Recently purchased the charcoal grill with the pig spit. Easy to put together but the protective plastic was brutal to remove there has to be a protective plastic that removes easier. The quality overall seems good but the rotating rod does not seat well into the receiver of the motor it seems to want to slide apart. But it did a fine job on a 60lb pig. I would not go any bigger than that.”

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Posted 1 year ago

“Trying to find a well built heavy duty fire pit that isn't going to disintegrate in two years isn't an easy task. I found the Titan on line an it was listed as 103lbs and I was sold. It is really a nice heavy duty fire pit and gets extremely hot.”

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Posted 1 year ago

“Nice quality target speedy shipping. How do you packaging?”

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Posted 1 year ago

“Great grill with lots of minor issues. First off, the grill is built like a tank. You get solid construction for a reasonable price (bought it on sale). It does everything it should but mine has some serious annoyances: 1. Lots of bubbling paint and paint chipping with rust on back rail area. 2. When grill gets hot the grill grate get stuck going down to low position sometimes. It's from the paint, it gets kind of sticky and clumped where the grate slides. 3. The crank wheel has a piece of metal stuck in there so it rattles when you crank it. 4. The shelves do sit level. The tabs do no sit tight where they slide in so they lean to the right and left. 5. Manual called for some plates to go in between one set of casters for leveling. I believe these were not needed. It sits level without. Customer service was clueless about it and I think the manual is out of date. Caused some confusion. Overall it is a nice grill. The sticky part is starting to go away after a few cooks. Customer service is responsive and they settled with a fair percentage off to compensate for the issues. I would give 5 stars if QC on these were better and they used a better paint. Probably the best bang for your buck if you are in the market for a Santa Maria grill, well when it is on sale.”

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Posted 1 year ago

“Love the table! Easy to assembly, very sturdy. There’s was a minor chip on a corner, but chalked it up to character and probably too much of a pain to return. Kinda heavy - which is reflected in its sturdiness!”

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Posted 2 years ago

“They are not as universal as said.. But I made them work.. Good quality baskets”

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Posted 2 years ago

“Love this fire pit. We were disappointed that it had a large emblem saying “TITAN” on it. This wasn’t shown in the pictures.”

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Posted 2 years ago

“Thought it would stand taller in the pit, but it works”

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Posted 2 years ago

“good quality product”

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Posted 2 years ago

“Was delivered 4 days late, but quality is awesome.”

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Posted 2 years ago

“Great product and delivered promptly. Would have rated 5 stars except packaging was very damaged on delivery. Luckily table we ordered was fine.”

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Posted 2 years ago

“The customer service was Fantastic, unfortunately, I can’t say the same for FedEx who delivered our product. First order got lost, second order , product was in our front yard. The grill didn’t come with any assembly instructions. There is a solid ring/ washer that is assuming goes between the grill and the stand if the grill is to be spun to accommodate wind direction. Also didn’t include the bolt for the top of the grill the limits the opening of the top. When the grill is closed the top doesn’t set level. The right side is up by 1/2-3/4” like the top is sprung. Also , with the bottom grate being stationary, what is the best way to clean out the ashes?”

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Posted 2 years ago

“Purchased cart and could not believe how heavy and sturdy it was. Made very well, easy to put together. Only thing was I was short 2 screws to complete but went to hardware store for something that would work. I paid under $75 and very happy with product.”

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Posted 2 years ago

“Product was as pictured and described”

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Posted 2 years ago

“Missing # 24 bolt and # 25 nut”

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Posted 2 years ago

“Purchase and delivery was flawless. Didn’t use it yet, so don’t know how good is it. Only issue I had was removing protective film from grill. Still working on it. Other than that it was very good experience purchasing and having it delivered.”

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Posted 2 years ago

“What a surprise to order a product online and still be satisfied with the quality when it arrives! I am impressed.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,794 reviews