Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“We are very happy with the product. Our only issue is that the wrench supplied with the product didn’t fit. I had the proper wrench on hand so it wasn’t a big issue.”

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Posted 2 years ago

“Looks like a good product, got it in short order,quick response. I'm in Wisconsin &it's been a damn cold time lately, but should work just fine”

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Posted 2 years ago

“The cart I ordered came quickly and is well made and sturdy. Unfortunately, it was missing two screws and I am unable to complete it. I have contacted the company that makes the cart and their response is very slow, but hopefully they will send me the missing screws.”

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Posted 2 years ago

“Everything was fine but we didn't receive bolts to secure the rod that connect the legs. Thanks, Bob.”

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Posted 2 years ago

“Great, quality product, but challenging customer experience. Please err on the conservative side of estimated shipping dates. I was relying on your estimated shipping date. It was shipped 10 days after what was suggested when ordered. Thankfully, my purchase was not a gift.”

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Posted 2 years ago

“Looks as described”

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Posted 2 years ago

“Excellent experience, solid and sturdy packaging. A fine manufactured item.”

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Posted 2 years ago

“The directions could of been a little clearer.”

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Posted 2 years ago

“I think your product is pretty fabulous. I think your shipping method needs some work. FED EX delivery was not good. The fire pit was almost not even contained within the box because the box was so damaged. The fire pit had a few dings on it and some paint scrap but that was an FED EX issue, not an Ash & Ember issue. The damage was not enough to warrant me barking about it. Unfortunately, FED EX's shipping practices do reflect on your product..... Seriously consider using an alternate shipper.”

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Posted 2 years ago

“The teak table came fast. Unfortunately, the first table was cracked in two places. Ash & Ember immediately shipped another one. The second table was perfect. We had to use the box from the second table to return the damaged table at no charge. Customer service was amazing. If you are on the fence about the folding teak table don't hesitate. It's very pretty and very well made.”

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Posted 2 years ago

“Great product, teak table, that unfortunately had a gouge on the tabletop. Titan requested a photo of the box, that was destroyed while opening the box and the tabletop. I cannot say with all honesty that it was a shipping vs. manufacture issue, We cannot emphasize that the product itself is great, but we feel regardless of the cause of the injury to the table top, we would believe it is reasonable not to have a damaged product. The only thing I can say for absolute certain, is w didn't damage it., and expect a product without flaws. Thank you”

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Posted 3 years ago

“The table would not fully open. One aside opened completely without much effort but the other side came to a halt. After a long time of examining the table from all directions, we saw that a brass peg was partially blocking the channel. But after a bit more force, the table opened all the way.”

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Posted 3 years ago

“Communication, tracking and delivery was excellent! My table came quickly and well packaged. My table is a bit less than perfect though. Not bad enough to return. But a joint on the table top is not smooth. There is a raised area (1/8 “). And under that spot is a table leg that is higher than the others, needing to be shimmed to prevent rocking.”

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Posted 3 years ago

“There is a gap between the two rings…. Other than that great product”

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Posted 3 years ago

“Box torn and ripped. Grate good.”

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Posted 3 years ago

“Hi Arrived in reasonable time,little more than couple days. Good product,but it arrived slightly damaged so I had to take rubber hammer and hit few times to straighten the bent base of the post. So now I all taken care of. I took a pictures of bent base of post, Everything works properly but I didn’t use yet. Thanks”

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Posted 3 years ago

“Our Santa Maria Grill is the real deal! Got this for my husband as his starter Argentian style grill. Only issue I had was the turning wheel was drenched in grease/oil which looked like it dried up a bit in the packaging or perhaps it was exposed & grease dried up. Still having difficulty removing it so it will look brand new as it should be. Haven't grilled on it yet, so may have an update sometime in the future! Thank you!”

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Posted 3 years ago

“Very nice product, heavy duty steel. Grill surface and charcoal try need 2 clamps each, because only one for each part allow them to move a lot. I had to make them by myself. Otherwise very happy!”

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Posted 3 years ago

“I have yet to use the product, but I had to modify the spreader control and had to change the wood screws which connect apparatus to the frame.”

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Posted 3 years ago

“Recently purchased the charcoal grill with the pig spit. Easy to put together but the protective plastic was brutal to remove there has to be a protective plastic that removes easier. The quality overall seems good but the rotating rod does not seat well into the receiver of the motor it seems to want to slide apart. But it did a fine job on a 60lb pig. I would not go any bigger than that.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 3,198 reviews