Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the 36" hemisphere fire pit for my husband as a 6th anniversary gift (iron anniversary). The first fire pit was beautiful but damaged upon delivery - thank goodness I purchased shipping protection through Route! Route responded to my claim quickly and sent a new fire pit at no additional cost. The second package arrived with beaten up cardboard but thankfully the fire pit was intact. It arrived as described on the website. It's a beautiful addition to our patio/back yard.”

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Posted 2 months ago

“Great quality”

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Posted 2 months ago

“Love the rotisserie. Built to last.”

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Posted 2 months ago

“Incredible packaging. Beautiful product.”

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Posted 2 months ago

“Haven't had a chance to use the product yet but it looks to be exactly what I needed”

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Posted 2 months ago

“We love the new firepit. It looks modern and goes well with vibe we were trying to create with our firepit area. Our next door neighbor wants to buy one too.”

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Posted 2 months ago

“I have to say I am beyond so pleased with this product. It definitely pushes a lot of heat out. It is a little heavy, but nothing that an ash vacuum can’t tackle. Love it that’s all I can say.”

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Posted 2 months ago

“Your merchandise was delivered damaged. I tried contacting you to no avail. No one has returned my messages”

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Posted 2 months ago

“We got these chairs to use with a round outdoor table. They are really lovely— beautifully finished— and very sturdy. My husband had no trouble putting them together (you must use a rubber hammer) although it did take some time to assemble four.”

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Posted 2 months ago

“fantastic product , all steel , will last a lifetime thank you”

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Posted 3 months ago

“Rapid delivery, well built item.”

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Posted 3 months ago

“This firepit is beautiful! Haven't used it yet. Almost hate to get it dirty, but I am looking forward to an evening by the fire. It is easy to assemble and seems very durable.”

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Posted 3 months ago

“Our 42 inch fire bowl was exactly what we were looking for. The quality and price made our choice a no brainer and we love it. From offering to delivery, it was a smooth process.”

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Posted 3 months ago

“As advertised!”

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Posted 3 months ago

“This was by far the smoothest process to order but the most impressive part is shipping! Holy cow was shipping fast. I did not expect for an item that heavy and large to arrive within 3 days of ordering it. would highly recommend Ash & Ember if you value fast shipping and quality items.”

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Posted 3 months ago

“awesome quality product, well worth tha money”

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Posted 3 months ago

“Love this table, and Ash & Ember shipping and quality.”

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Posted 3 months ago

“Love our bench. Perfect for our front porch. The wood is beautiful and well constructed.”

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Posted 3 months ago

“Was very pleased with the service the speedy delivery and quality of the product, was well built. Would recommend anyone to check out all products well made and speedy delivery!”

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Posted 3 months ago

“Have purchased several items over the past year and am loving every bit of it!”

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Posted 3 months ago

Ash & Ember is rated 4.5 based on 2,885 reviews