Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered both a bench and 4 teak chairs. Theses were engineered very well. Products are of great quality and anticipate they will last for years”

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Posted 8 months ago

“Good quality, thanks”

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Posted 8 months ago

“We ordered and received our glider surprisingly within days - it’s beautiful! Sturdy as well as attractive, give yourself some extra time to assemble as the instructions aren’t as clear as they could be, but with the matching parts labeled/numbered things came together with care. The swing carriage was a little confusing so just rake your time. Another tip if you are going to apply teal oil, you may consider applying to the parts before assembly as it will yield a nicer job.”

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Posted 8 months ago

“Amazing quality and value with some precaution. The quality of our Teak Twble and Chairs support the obvious. This is a lot of furniture for the price. It is solid, good wood and well made. The shipping is slow and the arrival is cumbersome. The table has some minor damage which we were able to fix. The chairs were flawless. The removal and discard of outer packing materials is work. I wish they offered white glove. Still, our furniture stands majestically on the patio.”

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Posted 8 months ago

“Very helpful staff on order status. Wasn't however, updated on delays in order and needed to reach out many times on when order would ship. Delivery of 70 lb parcel left at mailbox on main road rather than left at my doorstep, another 0.2 miles down dirt road. Usually FedEx drops all parcels at the door. Not this one. Hard to get it back to house.”

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Posted 8 months ago

“Table is great, was backorderd but arrived when they said it would, 2 months later. Very happy customer!”

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Posted 8 months ago

“My wife and I ordered two fire pit grates and two pizza stones for two of our children and spouses. The grates were awesome: high quality and exactly as described. Absoluely spectacular! Both pizza stones unfortunately arrived broken (probably the fault of the delivery service, I'm guessing). That was disappointing, but that's not the full story. I called Ash & Ember customer service, spoke with a very helpful young lady, in in short order received a full refund. Count my wife and me as VERY HAPPY Ash & Ember customers. Things don't always go perfectly in life, but when issues arise (such as with the pizza stones), the true character of a person or company comes to the forefront. And in the case of Ash & Ember, they did a wonderful job addressing the issue.”

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Posted 9 months ago

“Ash and Ember honored thier package insurance and my delivery was missing when I went to get it. A large BOX over 58 pounds was gone. They promptly sent another one that I have not opened yet. But they werre very professional and understanding. I suggest any latge or heavy items have a special door to door delivery with a signature, so that the shipping company in this case FEDEX does it correctly.”

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Posted 9 months ago

“Was perfect to my fire pit”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Ordered a scratch and dent Santa Maria grill. Only needed a few bolts and a knob and it was ready. Works great.”

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Posted 9 months ago

“Luv the fire pit !!!”

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Posted 9 months ago

“product as advertised. shipped quick. thanks”

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Posted 9 months ago

“The campfire grill is better than expected. I own a steel fabricating business so I know good craftsmanship. The welds are great, the pieces fit together as they should. I haven’t had a chance to use it but I’m sure it will work perfectly as I planned.”

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Posted 9 months ago

“Ash and Ember has good quality products that you might not be able to find elsewhere.”

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Posted 9 months ago

“Great product”

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Posted 9 months ago

“Great quality and easy to assemble!”

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Posted 9 months ago

“It was package extremely well. Took longer to unpack than put together. Well made and sturdy. Should last for a long time.”

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Posted 9 months ago

“Easy transaction: shipping was on time and item was packaged to avoid damage in transit.”

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Posted 9 months ago

“Great service!”

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Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,794 reviews