Titan is a great company to purchase from: It Stands By Its Customers. I made a couple of purchases from Titan Great Outdoors. One package was delivered; no problems. My other order was held up or lost by the delivery carrier FED-- (I won't mention any names). The delivery delay was not Titan's fault; purely the courier's fault. Titan went above and beyond to make sure that I receive quality and undamaged products. Titan Great Outdoors made sure I was satisfied as a customer. I really appreciate and trust Titan Great Outdoors. Most importantly, both of the products I purchased (10" kamado and Park Grill with Cover) EXCEEDED my expectation. Great Seller. Great Service. Great Products.