I ordered a fire ring that was never delivered. I tracked it and discovered it was damaged in delivery. I then saw that it was returned and I received a notice that it had "arrived" and thanked me for my purchase. The notices led me to believe that my package would arrive at my house on the designated day. I looked at all my home cameras to see if the truck had delivered it. After tracking my package again, I learned it had "arrived" back at the warehouse. I had to call the representative to ask me if I wanted to have a new delivery. Very confusing. Very frustrating. So I asked for my reimbursement. If it was damaged in transit, why not send another one immediately? Why did I have to wait another week or two and had to ask for a new delivery? Why get my hopes up for a false arrival because notification wrongly thought I was satisfied that my package had arrived? Why wasn't anyone from Titan proactive enough to contact me letting me know my shipment was damaged? Why did I have to call to inquire? As you can see, I had a lot of questions that Titan did not satisfy. Horrible experience.