The customer service was Fantastic, unfortunately, I can’t say the same for FedEx who delivered our product. First order got lost, second order , product was in our front yard. The grill didn’t come with any assembly instructions. There is a solid ring/ washer that is assuming goes between the grill and the stand if the grill is to be spun to accommodate wind direction. Also didn’t include the bolt for the top of the grill the limits the opening of the top. When the grill is closed the top doesn’t set level. The right side is up by 1/2-3/4” like the top is sprung. Also , with the bottom grate being stationary, what is the best way to clean out the ashes?