Great grill with lots of minor issues. First off, the grill is built like a tank. You get solid construction for a reasonable price (bought it on sale). It does everything it should but mine has some serious annoyances: 1. Lots of bubbling paint and paint chipping with rust on back rail area. 2. When grill gets hot the grill grate get stuck going down to low position sometimes. It's from the paint, it gets kind of sticky and clumped where the grate slides. 3. The crank wheel has a piece of metal stuck in there so it rattles when you crank it. 4. The shelves do sit level. The tabs do no sit tight where they slide in so they lean to the right and left. 5. Manual called for some plates to go in between one set of casters for leveling. I believe these were not needed. It sits level without. Customer service was clueless about it and I think the manual is out of date. Caused some confusion. Overall it is a nice grill. The sticky part is starting to go away after a few cooks. Customer service is responsive and they settled with a fair percentage off to compensate for the issues. I would give 5 stars if QC on these were better and they used a better paint. Probably the best bang for your buck if you are in the market for a Santa Maria grill, well when it is on sale.