Absolutely awful customer service. I ordered 3 teak items - 2 tables and a bench - totaling $1,281 on 7/7/23 including $64.48 for "route insurance". The tables started tracking immediately, and were delivered quickly but the bench wasn't scanned by FedEx until 7/16 and it finally arrived at the local station 7/20 where it sat for several days showing "delivery exception". I called Titan repeatedly asking for help and they did nothing but blame FedEx. Turns out the local FedEx station said Titan shipped me a customer return and didn't bother to remove the return label so FedEx was scanning 2 labels and sent it back to Titan due to the confusion. I spent hours on the phone with Titan and FedEx trying to figure out why the delay. When I called Titan to ask for a refund they're so cheap they didn't want to refund their worthless "route insurance". AVOID THIS COMPANY!! Their customer service is awful.