Purchased Titan live fire grill 1 week later price went down $300.00 e-mailed and called threatened bad reviews everything I could think of to get a store credit or any consideration spoke to and wrote until I was blue in the face. could not get any consideration whatsoever but copy and paste e-mails telling me how important their customers are. I couldn't even get a discount on my next purchase. I can send back the grill until Jan 11th 2024 I probably should. I have been in retail all of my life this is worst purchase experience I have ever had. What drives me crazy is they could have gave me a small store credit or discount I would have been fine. All I got was NO NO NO at every turn. Maybe this is why they changed their name.