Decided to buy a new fire pit because they offered a 20% coupon, upon completion of order I realized they did not take off the 20%, I immediately requested to cancel the order, they responded that there customer service department only worked Monday-Friday and would respond the next business day, they shipped the order before customer service responded. Terrible! They offered me to return the item and pay the restocking fee of almost $100. Even worse! Then I saw the item discounted from the price I paid 15 days after I received it. Requested the difference, they said their policy didn't allow refunds 7 days after delivery. Horrible customer experience. I like the fire pit, did not like their policies. I wish I had bought this somewhere else.