Package arrived damaged. The wheel was rusted and after the first burn, much of the black spray coat burned off on any part that was exposed to any heat, leaving exposed steel. This caused rust to start forming. After emailing customer service, they asked what fuel I was using. Wood. They wanted me to send the entire grill back! How? Disassemble, Repackage it in its original packaging, and put it back on the broken pallet??? Ridiculous. So now I’m left having to sand down rust and repaint with proper heat resistant paint. They didn’t even offer to replace the parts that were damaged. Tragic. For 1500usd, I expected so much more. Should’ve went with another brand. Fool me once, shame on you Ash & Ember. Design wise: almost perfect. But who engineers a drip pan that isn’t removable without having to unscrew it from the grill??? If I can add pictures, I will.