I purchased 2 teak club chairs and 2 teak dining chairs with arms. The packages came well packed and in perfect condition. The chairs are all high quality with a very smooth sanded finish and even heavier than expected. Love them and would definitely buy more products from your company. The only problem I had was not being able to get most of the dowels fully in the holes and I was using a 3 lb heavy duty rubber mallet. Really my rating would 4.9 except for the dowels. If there is a trick to getting them in all the way- I suggest putting that info on the instructions.