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Kate
I purchased a cast iron fire pit from Ash & Ember which was delivered in early January of this year. My order cost $700 and was described as a durable cast iron fire pit meant to withstand all kinda of weather. NO WHERE on the product page did it mention rust or that the product would get weathered and unuable in less than a month. In just a few weeks, we noticed severe decaying of the cast iron and I reached out and they refunded me $50 of the entire purchase. We bought a cover and hoped that was the end of the rusting. After only 1 month of use, the fire pit became completely rusted and destroyed our patio tiles which we had to replace. I reached back out to Ash&Ember because we had to replace the fire pit and discard it given it is almost completely decayed. They said they would not let us return it or give us a refund even though it is not even 2 months old and completely decayed. Again, no where on the product page does it mention the potential for rust - it is described as a sturdy, all-weather, cast iron pit. They are rude and do not stand behind their products or customers. PLEASE take your money elsewhere for a more quality product.
3 months ago
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Ash & Ember has a 4.5 average rating from 2,791 reviews