BUYERS BEWARE the return policy is so sub standard ! I purchased four chairs, though well made they are just too big and I dont like them . This is not my first ash and ember purchase, but it will definitely be my last. The customer service for ordering if fast and efficient. the customer service for creating a return is not . THEY HAVE INFORMED ME THAT I AM RESPONSIBLE TO FIND THE TRUCKER, ARRANGE THE RETURN PICK UP, AND ON TOP OF THIS CHARGE THEY ARE ADDING A 20% RESTOCKING FEE. this is exorbitant and excessive and terrible customer service. think twice before buying from them