I am personally in customer service, and the guys at Ashland exceed my expectations every time. I have purchased several products including a Natural Chromexcel Bugs Moran, several Apple Watch bands in Chromexcel and Shell Cordovan, and a Chicago comb in carbon fiber with an English Tan Dublin sheath. Every piece has obviously had a stout quality control process as they are all flawless. On occasion I have had a need to reach out through email, and these guys answer within a few hours. I will definitely be making future purchases, and highly recommend these guys to anyone looking to purchase superior leather product's. Sincerely, Very satisfied customer