Five Stars ... and more, if it was an option! Customer service is off the charts. Not only Friendly and Helpful, but Genuine and Thoughtful as well. I have picked up a few items at this point, and each one has arrived promptly and exceeded my expectations for quality, aesthetic beauty, and functionality. I look forward to using and enjoying them for the rest of my life. More to come, and I am extremely excited to try some different models/configurations/leathers. "Thanks" to the entire Ashland crew. I appreciate everyone's passion and skill. Phil's videos are helpful, informative, and tons of fun as well (great job). A very special shout out to Matt for being helpful, thoughtful, and simply AMAZING. Cheers!