At first, I really was skeptical of this site as most reviews out there seem to be bad so I want to make sure they get a positive review. I ordered a personalized jewelry from them. I had questions so I emailed and within 1 hour I received an answer. I was still skeptical as many said they didn't get their items but still this jewelry was just worth it. I was also afraid it would be one of those too good to be true prices. So I ordered and it was shipped the next day. The jewelry is well boxed in a jewelry case and packed really well. Awesome service and amazingly fast shipping.