Roger O
9-16-2019 I previously responded that I had a problem with an askderm order in which I did not receive what I thought I had ordered. Naturally, I was not happy with that situation. I subsequently exchanged a few e mails with askderm customer service about my concerns. Ultimately, I was unexpectedly surprised (pleasantly so) with how Kelly at askderm customer resolved the situation. Askderm includes the following statements on the order form included with each shipment - “Your feedback is important to us.” “If you’re not satisfied, let us make it right. ———— we will do whatever it takes to make you happy.” From my experience, I would say these are not just words to these folks. They actually mean it. I am impressed, ------------------- Previous rating comments: (edited) To say that I am dissatisfied not only with the process of ordering but also with what has been sent verses what I expected, would fall far short of describing my disappointment with what has happened. I do not wish to go into extensive detail here. Without too much wording, just let me state I thought I was ordering 16 oz size of DML lotion for $13 dollars per bottle. ------------ In the process of finalizing the order something appears to have changed along the way. The finalization and one subsequent shipping conformation for my order now contained a different image of what appeared to be an 8 oz bottle with a more conventional cap. ---------. The order documentation merely said Quantity 3 with no written information anywhere to indicate what size was ordered, or what size would actually be shipped? Arrival of the shipment --- confirmed my suspicion that there was a problem. --------------. It was obvious that I had received half the quantity I thought I had ordered. No, I was not happy! -------------- ------------ Roger O’Mahen Las Cruces, NM
Helpful Report
askderm is rated 4.70 based on 528 reviews

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