I have NEVER heard of a company that takes minutes from you while connected to wifi. I have been connected to wifi since I received the phone in July and would check to make sure I was losing minutes. I had an auto accident in early August and have to make calls to doctors, lawyers etc.. So I'm on the phone with my lawyer and she is telling me something important then click! I called AW and told them their service is very misleading. Of course their solution is to fork over some money for more time. Just because the world has turned greedy and money hungry doesn't mean you have to AW. SHAME ON YOU!